McLean VA (Day-1 Onsite| 3 days Onsite & 2 Days remote)
Position:: Contract /Fulltime
JD,-Need Salesforce BA profile.
Product Analyst : Salesforce is the centralized customer management platform for managing interactions, generating impactful insights to improve decision-making, and providing capabilities that deliver a flawless experience.
Assist the Product Owner to write user stories and edit acceptance criteria, making sure each story aligns to the feature objective
Proactively bring ideas to the table to increase value to our customers, recognizing roadblocks early, and presenting ideas and options to key partners
Troubleshoot product questions and technical challenges!
Facilitate meetings to bring tech and non-tech partners together to innovate and problem solve
Create test scripts and test product features.
Demo solution options, existing functionality, and new functionality in various business settings
Understand and proactively utilize Modern Delivery practices.
Actively participate in all agile ceremonies
Use applications including Jira, Teams, Salesforce configuration workbook, Confluence, Excel, Word, PowerPoint, Visio
Understand and quickly learn business use cases and needs.
Qualifications
Bachelor's Degree or equivalent work experience
Salesforce knowledge required.
Agile product delivery experience, including requirements capturing, writing user stories, and using Jira technology (preferred)
Contact Center Operations Support And Optimization Experience (preferred)
Keys to Success in this Role
Outstanding interpersonal, technical, and organizational skills
Ability to work independently in a fast-paced environment and flexibility to manage multiple requests and tasks against tight timelines.
Seniority level
Entry level
Employment type
Contract
Job function
Research, Analyst, and Information Technology
Industries
IT Services and IT Consulting
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