Program Coordinator

The Family Communications and Logistics Program Coordinator is responsible for assisting with all tasks associated with program outreach and travel coordination. This role is full-time and in-person.

Essential Duties and Responsibilities include, but are not limited to:

• Support the Programs Team in the review of all flight applications and supporting documents submitted to Luke’s Wings, while working with travel agent to schedule flight requests.
• Approve all flights that clearly meet our program requirements. Deny all flight requests that are clearly outside of our program lines, as defined by organization leadership and per our website.
• Follow the Programs Checklist.
• Record and manage geographical and statistical flight data for weekly, monthly and quarterly reports.
• Update database management systems weekly.
• Formalize decision matrices to distribute to case managers at military hospitals, SOCOM, hospice care centers and law enforcement channels.
• Create, modify and maintain routine and special letters, memos and reports using Word, Excel and Salesforce.
• Track airline miles accounts usage and cost daily.
• Help establish a threshold for determining cash vs. miles on a case-by-case basis.
• Attend and support Luke’s Wings fundraising events.
• Attend expos, conferences, resource fairs and program-related meetings and events as needed and as requested.
• Maintain working relationships and follow up with beneficiary families regularly.
• Work occasionally on nights and weekends for emergency flight requests.

Accountability:

• Strong interpersonal skills and ability to work effectively with many work styles.
• Strong written and oral communication skills, including giving effective group presentations.
• Ability to manage multiple short-term and long-term projects simultaneously.
• A commitment to the military community and providing excellent support to them, their loved ones and their cases.
• A strong work ethic, innovative spirit and the ability to represent Luke’s Wings in a professional manner.
• Flexibility to work with a team or independently.
• Ability to manage issues and crises calmly and effectively while interacting with beneficiaries.
• Operate with professionalism and confidentiality.

Qualifications and Requirements:

• Bachelor’s degree required.
• Proven and successful track record of program coordination.
• Drive to achieve goals through teamwork.
• Ability to develop and deliver presentations and speak persuasively.
• Must be familiar with Word, Excel, PowerPoint and Salesforce; this role is data and detail oriented.
• Previous database management knowledge preferred.