The Project Manager will oversee the day-to-day activities and work closely with the operations team, while helping grow and provide technical expertise in this area of the company. The ideal candidate should be a self-motivated problem solver that’s able to operate in a fast-paced, high volume work environment.
Requirements
Job Requirements:
Ability to multi-task in fast paced environment. This includes goal setting, production, reporting, budgeting, efficiently solving issues with DirecTV and DirecTV customers, technician scheduling and morale
Show exemplary customer service to DirecTV, DirecTV customers, corporate leadership, subordinate supervisors and technicians, ability to instill technicians with professional, customer service driven attitude.
Ensure that company policy is adhered to with respect to, but not limited to, safety, assets, production etc.
Oversee business financials and provide reporting to management
Provide customer follow-up for: general inquiries, feedback on ongoing and completed projects as required
Update customers with regular status updates and scope of work changes
Complete regular follow up with local management and field technicians and provide frequent status updates to senior management
Work with customers and senior management to help define a scope of work for larger projects and rollouts
Other duties as assigned
Qualifications
Education:
Bachelor's degree in general business; or a combination of education and work experience along with required skill set
PMP or CAPM preferred
Position Requirements
Minimum 5 years’ experience in Project Management
Excellent written and verbal communication skills and a strong command of the English language is required.
Technical Skills
Experience in an operations environment in telecommunications, VoIP, satellite, routers, networking equipment and/or cabling.
Experience with telecommunication dispatching and project management
Experience working with multiple projects at one time
Ability to work with project deadlines, project changes, and the ability to overcome unforeseen project challenges
Ability to trouble shoot and solve technical, personnel or other project related issues
Working knowledge of Microsoft Office applications
Soft Skills
Ability to motivate, lead, teach and train on proper work and safety procedures
Leadership and negotiation, conflict management, analytical and problem-solving capabilities, strong customer orientation
Strong business minded consultative approach with focus on profitability and margin
Working knowledge of business processes, including tender and sales
Strong financial understanding; ability to interpret project financial indicators and use them as part of the decision-making process
Work in schedule driven environment, including working efficiently, multi-tasking, meeting stringent deadlines, and achieving project goals
Strong organizational, interpersonal, verbal and written skills
Public speaking and presentations skills
Skills in mentoring and training employees with varying educational backgrounds and aptitudes
Physical Requirements
Lift up to 65 lbs. of equipment and tools
May be required to work long and unpredictable hours
Travel required up to 50% of the time
Must be able to pass pre-employment screening that includes background and drug testing.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Project Management and Information Technology
Industries
Telecommunications
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