Opening its doors over 40 years ago, FSSI is one of the largest woman-owned providers of documents services in the western United States, specializing in highly-customizable print and mail, electronic delivery, marketing and compliance solutions. As a vibrant, growing organization, FSSI is looking to expand our team.
We are currently looking for a full-time Quality Assurance (QA) Auditor to join our 1st shift team in Santa Ana, CA. This position is responsible for ensuring quality specifications are being met in a fast-paced mail production environment. Our ideal candidate is meticulous, reliable, has an eye for precision, and shows strong attention to detail.
Full-time Schedule: Mon-Fri, 5:00 am - 1:30 pm. Overtime is scheduled as needed, and could require coming in earlier and/or working a weekend shift during high-volume production cycles.
Essential Duties And Responsibilities
Perform initial check and approval sign-off of new jobs using an internal checklist
Perform random and frequent quality control checks on work in progress throughout shift
Research and resolve discrepancies with missing mail pieces, postage over rings and inaccurate piece counts
Accurately log disposition of any postage errors for reconciliation purposes
Confirm that work order packages have necessary documentation completed prior to the reconciliation process
Identify and recommend improvements to procedures and processes
Assist Client Services and Accounting departments with questions or issues relating to specific work orders
Process mail piece fixes daily by replacing damaged statements with reprinted statements
Communicate all issues to QA Supervisor in a timely manner
Assist the Mail Services team with production as needed or requested
Additional work, as assigned
Flexibility in work schedule is required on a recurring basis. This includes but is not limited to frequently working 10 or more hours per day and at least one weekend shift a month
Requirements
EDUCATION, EXPERIENCE AND QUALIFICATIONS
High School Diploma or equivalent required
1-2 years of quality assurance/control experience in a fast-paced production or manufacturing environment is required
Prior experience that requires researching and resolving errors quickly is needed
Previous experience in a print and mail production environment, with a focus on quality assurance, is highly desirable
Strong time management, prioritization and communication skills required
Strong attention to detail and ability to identify and resolve quality issues effectively
Flexibility to adapt to changing priorities and requirements as needed
Flexibility in work schedule to work overtime when needed is required
Physical Requirements
Regularly required to sit, talk, and hear. Frequently required to use hands and fingers to handle or feel and reach with hands and arms. Occasionally required to stand; walk; and stoop, kneel, crouch or crawl. Occasionally lift and/or move up to 25 pounds. Specific visions required by this job include close vision, distance vision, accurate color vision, peripheral vision, and focus adjustments.
Benefits
FSSI offers its employees competitive pay and benefits with opportunities for growth and advancement. Benefits include (subject to eligibility and plan terms):
401(k) & Roth
Participation in Employee Stock Ownership Plan
Medical, Dental, and Vision Insurance coverage
Life insurance provided, and voluntary additional life insurance options
Paid holidays
Paid sick leave
Vacation time
Employee Assistance Program
Additional perks and employee programs
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex or gender, national origin, disability, or status as a protected veteran.
Hiring Pay Range (hourly paid): $18.50 - $20.00
Seniority level
Associate
Employment type
Full-time
Job function
Quality Assurance
Industries
Primary and Secondary Education and Non-profit Organizations
Referrals increase your chances of interviewing at FSSI - Financial Statement Services Inc. by 2x