Direct message the job poster from ConnectedX Inc.
Pranamita Rath
From Recruiting Talent to Developing It: Empowering the Workforce of Tomorrow!!
Who We are.
ConnectedX is focused on Digital Transformation and Product Engineering Services, enabling clients achieve their business, operating and technology needs for the digital age. Our unique industry-based, consultative approach helps clients implement digital transformation initiatives. Headquartered in Dallas, Texas, U.S. ConnectedX is a preferred partner for leading Fortune 1000 enterprises and is consistently admired by the clients and employees across the globe.
ConnectedX is where you want to be if you are passionate about creating value, chasing excellence, and looking for a launchpad to your career. Join now and become a part of the success story!!
What you will bring
Ideally 2+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role
2+ years of experience in customer service or customer success position strongly preferred.
Experience in promoting value through customer experience.
Exceptional ability to communicate and foster positive business relationships.
Accountability and personal organization are essential.
Experience in working with complex, multi-divisional, multi-geographical customers and teams.
Ability to establish milestones and keep all team members on task.
Experience analyzing and optimizing the existing processes in the Customer Success department.
Deep understanding of customers concerns and thoughts regarding the use of services/resources, and the ability to troubleshoot as needed.
Ideally 2+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role
Strong leadership skills
Impressive executive presence and communication abilities
Ability to create structure in ambiguous situations and design effective processes.
Bias for action
Passion for technology
What you will do
Engage with customers and establish clear goals and process to work
Assist customers as needed with setting up and navigating programs or software associated with a product or service
Being the trusted partner for the customer in understanding their needs and expectations
Experience in promoting the value of the services, resources and products with brand image and promoting value through customer experience
Assist in creating onboarding and offboarding process steps at customer organization, training courses and educational materials as needed for other team members of the department
Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
Maintain a detailed understanding of services, assist customers with questions and suggest the best solutions for their needs
Optimize existing processes within the company and actively enhance all Customer Success initiatives
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Information Technology & Services
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