The Research Librarian Supervisor will manage the Legal Research team and provide on-the-ground support for the Information Product Management (IPM) team, as required; implement the Firm’s global I&R strategy and Research strategy; work with the Regional I&R Leads, In-Market I&R Managers and Research Librarians, Country Knowledge Partner(s) and local Knowledge team(s); and act as the primary point of contact in the Service Center for I&R requests and inquiries.
Responsibilities:
Service Orientation:
Develop new, and build upon existing strong, relationships with regional Knowledge Partners and Knowledge Lawyers, the Regional I&R Lead, the I&R Specialist functions (Information Product Management and Research), and the rest of the Knowledge Services team in the Service Center(s)
Ensure productive relationships based on the business, driving value through effective communication with stakeholders and key relationships
Knowledge & Expertise:
Manage and lead the legal research team in the Service Center, and provide support to the IPM team in the Service Center, as required
Understand and demonstrate the I&R services offered, promoting the role and functionality of the Firm's legal and/or business research services and information repositories and resources
Ensure and facilitate timely access to relevant legal information, promoting appropriate resources to allow lawyers to provide high-quality legal advice to clients; proactively promote legal, regulatory, and related information and research to lawyers, BDMC, and other users as appropriate
Engage in and foster others' ongoing learning and professional accountability that cultivates communication and collaboration, encouraging immediate and long-term goals
Assist with implementing the global I&R strategy, and the global Legal Research and Business Research strategies, guidelines, and policies (as applicable), and work with the Research Lead to provide full I&R resource training support
Assist with developing and running online training plans and programs for lawyers, BDMC, and In-Market staff as required
Lead and coordinate the referral of In-Market research inquiries to the appropriate end-to-end service and respond to inquiries requiring In- Market expertise for research and information
In line with the Research function best practice, initiate and make plans with internal local clients to understand their business focus and information needs
Ensure industry thinking is applied when providing information and research, demonstrating extensive technical and professional knowledge relevant to the business
Support planned and ad hoc research projects
People Management:
Effective and proactive management of the Service Centre Legal Research team and other Knowledge team members as required
Collaborative, supportive, team player working with in-market Research Librarians, other Research team members, Knowledge Services staff, and the wider Information & Research and Knowledge Communities
Work Management:
Support and participate in the adoption and use of Knowledge and I&R solutions
Participate in and lead projects as requested; supervise other team members as required
Be aware of and participate in the Firm's and I&R group's goals. Participate in setting and aligning I&R group goals with PG and IG goals, managing resources, and evaluating use. Report on usage and space management
Contribute substantively to the provision of Information & Research services
Skills and Experience:
Relevant undergraduate degree (e.g., library, research, data analysis, information management, or similar)
Extensive relevant experience, with relevant background in knowledge, information, and research in a professional services environment
Experience in leading and managing a team of research professionals, allocating work, and developing their careers
Strong knowledge of secondary research processes and techniques
Excellent written, verbal, and interpersonal communication skills
Comprehension of a diverse set of relevant knowledge and information resources particularly for legal research
Proficiency in MS Word, Outlook, PowerPoint, and Excel, as well as familiarity with database management
Commitment to outstanding client service
Willingness to work outside normal office hours, as needed
Ability to manage multiple stakeholders, build strong relationships virtually, communicate effectively, comfortable working in large, complex environments, highly credible and persuasive
Strong people management and organizational skills; ability to prioritize and manage people's time to meet deadlines
Demonstrated ability to drive results and a sense of urgency in setting strategies and executing against the objectives
Proven ability to influence, interact, and consult with senior leaders, strong collaboration skills, and effective stakeholder management
Seniority level
Associate
Employment type
Full-time
Job function
Research, Legal, and Management
Industries
Law Practice and Legal Services
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