Senior Business Operations Specialist

Journey Clinical is on a mission to transform the growing mental health crisis by accelerating the adoption of frontier treatments that lead to lasting improvements in clinical outcomes. We have built a turnkey healthtech platform to safely and effectively expand access to a powerful modality known as Psychedelic-Assisted Psychotherapy, starting with Ketamine-Assisted Psychotherapy (KAP). In our patient-centered collaborative care model, licensed psychotherapists in the network take on the psychotherapy, while Journey Clinical's in-house medical team takes on patient eligibility, treatment plan and outcome monitoring. Our platform gives psychotherapists passionate about PAP the infrastructure and support required to become empowered KAP providers, while enabling higher standards of patient care and enhanced clinical outcomes.

We have recently closed a successful Series A round led by Union Square Ventures, and are backed by a number of top-tier investors including AlleyCorp, Fifty Years, Able Partners, Gaingels, Palo Santo, PsyMed Ventures, Coalition Operators, Christina Sass co-founder of Andela, Edvard Engesæth, MD co-founder of Nurx and, Hans Gangeskar co-founder of Nurx.

We are building an open-minded and inclusive workplace where you will have the opportunity to grow and collaborate with a diverse team of high performing individuals. Our team combines extensive experience in business and healthcare. We are mission driven and strive to make the workplace stimulating, ethical, rewarding, and fun. Together, we will be working at the cutting edge of a groundbreaking field that is reshaping mental health and we will make a direct impact on people’s lives.

We recognize healthcare is a universal concern and tackling the mental health crisis will require team members with different strengths from all walks of life. We are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.

If you feel discouraged by the job description because your skills don’t exactly match please apply anyway. We likely missed something and are open to expanding our understanding of the role.

Responsibilities:

• Deeply understand the current member therapist and patient journey, clinical protocols, and business operations
• Research to understand and solve potential challenges and opportunities related to people, processes, and technology to launch MVPs (minimal viable products) with scalability in mind
• Conduct thorough market research to identify trends, opportunities, and potential competitors
• Assist with design, implementation, and project management of strategic projects and new business initiatives
• Identify and implement new systems or new functionality within existing systems (e.g., HubSpot, Zapier, Zendesk, Typeform, Google Suite) to facilitate MVPs
• Develop and maintain relationships with external stakeholders, including partners, vendors, and customers
• Conduct user research, and facilitate discussions with key stakeholders (CEO, COO, Chief of Staff, Product, functional business owners) and legal to inform strategic project/new initiative design
• Ensure all new initiatives comply with relevant regulations and standards
• Assist in developing business cases, financial models, and budgets for new initiatives. Once launched, monitor and report on the financial performance of projects
• Define and track key performance indicators (KPIs) to measure the success of new initiatives
• Prepare regular reports and dashboards to provide insights and updates to senior leadership
• Conduct risk assessments and develop mitigation proposals. Develop and implement contingency plans to address potential crises or setbacks during project execution
• Lead response efforts in case of unexpected challenges to minimize disruption and ensure project continuity
• Develop content (presentations, training, SOPs) related to strategic projects and new initiatives
• Iterate on MVPs to improve the solution based on learnings
• Complete knowledge transfers of completed MVPs to functional business owners
  
  
  

Qualifications:

• Minimum of 3 years of experience in consulting or in a business operations/strategy role at a venture-backed start-up
• Problem-solving mindset with comfort in ambiguity
• Comfortable with the full lifecycle of process design, implementation, monitoring, and automation
• Balance strong attention to detail with big-picture thinking
• Team player who is passionate, detail-oriented, and an excellent communicator who is able to collaborate with different stakeholders
• Interest in the field of psychedelic-assisted psychotherapy to transform mental health
  
  
  

What We Offer:

• Flexible working hours and competitive compensationA high level of autonomy, and growth opportunities in a cutting edge industry
• We aim to set our team members up for success and offer a clear path for career advancement and personal growth
• A supportive team environment with industry-leading experts who are collaborative, disciplined, and enjoy working together
• The chance to contribute to the mainstream adoption of psychedelic-assisted psychotherapy and positively impact the lives of over 100 million people suffering from depression and anxiety in the US