Write and edit technical and end-user documents, including procedures, processes, functional descriptions, release documents, system specifications, reports, manuals, training, presentations, end-user communication messages and other program deliverables such as editing policy directives, strategic plans, and standard operating procedures
Track the development and delivery of monthly, quarterly, and semiannual documents and reports;
Perform technical edits and support quality reviews.
Develop quality standards, graphics, format, and style for internal and external IT documents.
Create customer service content, user guides, in-depth documentation on product features, FAQ reference materials
Contribute to the organization's messaging strategy, crafting content guides for new products and features
Understand new features, learn how they work, and document them in crisp, easy-to-follow language
Improve existing documentation based on customer feedback.
Interview subject matter experts and analyze complex information to understand the details of the platforms and technical information to be conveyed.
Learn complex concepts and communicate information easily and clearly to internal employees and the end user community.
Use visual models and tools to communicate workflows, communications, relations, and system operations.
Performs other related duties as assigned.
Must be detail oriented with strong analytical and problem-solving skills
Education
Bachelor's degree in Computer Science or related field
Qualifications
5+ years of experience as a Technical Writer
5+ years of experience with documentation tools Microsoft Excel, Word and PowerPoint.
Excellent written communication and grammatical skills. Strong attention to detail is critical.
Highly skilled in MS Suite software (Word, Excel, PowerPoint, Project, and Visio) to conduct all job responsibilities.
3+ Years of hands-on experience with Adobe Acrobat Pro. Familiarity with Microsoft SharePoint.
Demonstrable ability to grasp technical concepts and make them easily understandable in text and pictures
3+ Years of experience using content publishing tools to write, format, manage, and publish technical content on the web
Demonstrable experience in technical communication or instructional design
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Marketing, Public Relations, and Writing/Editing
Industries
Information Technology & Services
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