Service Manager

G.W. Becker, Inc. (GWBI) is a full service, single source provider of choice for quality overhead crane products and solutions. Family owned since 1980, we have grown from a local overhead crane parts supplier to a recognized industry leader offering a full spectrum of overhead crane-related products and services throughout North America.

GWBI strives to provide a work environment in which both customer and employee interests are served. We value our employee’s talents, skills and abilities and seek to foster an open, cooperative and dynamic environment in which we can all excel.

GWBI is looking for a Service Manager to manage our Service Technician Department in which the responsibilities include properly plan, staff, and execute all field service and installation needs, provide the highest level of customer service, assist in the field as needed, develop lasting customer relationships, and manage the service team members.

The Service Manager maintains a strong working knowledge of all industry standards and practices as well as the company's products and services.

Service Manager Job Duties:

• Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives.
• Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
• Communicate complex technical issues with customers throughout the course of service projects as well as help troubleshoot mechanical and electrical issues over the phone with service technicians at customer sites.
• Maintaining strong relationships with manufacturers, dealers, and sales representatives.
• Assisting Sales with quotations and reviewing job specifications for quoting specifications. Assist Sales with managing and updating invoices, reviewing job specifications, and manage / assisting with jobs in the field.
• Monitoring department issues and client complaints to create methods to lessen recurring issues.
• Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.
• Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
• Document and review service technicians’ performances on an annual basis.
• Helping to train new employees in company procedures.
• Provide employee coaching when needed as well as participate in the technician recruiting process by screening and interviewing potential service technician candidates.

Requirements:

• Aptitude for both electrical and mechanical environments as well as familiarity with mechanical and electrical equipment
• Strong industry knowledge.
• Professional and effective communication skills (verbal and written)
• Proven ability to meet deadlines, multi-task, and problem solve
• Willing and able to travel around the state and out-of-town as required
• Willing and able to work indoors/outdoors in extreme heat/cold and at heights for extended periods of time
• Excellent leadership, self-motivations, excellent communication, sales, and customer service skills.
• Computer literacy and good organizational skills.
• Strong creative thinking and problem-solving skills.
• The ability to work under pressure and handle stress.
• Crane maintenance experience a plus.
• OSHA 10 is required.
• OSHA 30 is preferred.

GWBI offers a comprehensive compensation package, to include:

• competitive base pay
• paid holidays
• contributory medical
• voluntary dental and vision insurance
• 401K retirement plan
• voluntary short and long-term disability insurance
• company paid life insurance
• company paid uniforms
• per diem when traveling
• boot reimbursement
• company paid phone

Job Type: Full Time Monday thru Friday 7:00 am to 3:30 pm.

Experience: 8 years of experience in crane service industry in either management and / or engineering (or combination of crane service experience as well as management experience)

Work Location: In person

GWBI is an equal opportunity employer

Please respond to this with a resume or email us at hr@gwbcrane.com

Please visit us on our Facebook.

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Experience:

• Management: 7 years (Required)
• Crane Service: 6 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Hermitage, PA 16148 (Required)
• Work Location: In person