At SinclairTractor, we pride ourselves on being the destination in Southeast Iowa for agricultural equipment, precision farming, agronomic decision support, NAPA parts and supplies. With thirteen John Deere dealerships, five NAPA parts locations and a Supply Store, we are looking for motivated and talented people to join our team.
Purpose
Manages service operations within the dealership to ensure customer satisfaction and maximize return on investment by optimizing service department processes. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and assists with development of department personnel.
Responsibilities Include But Not Limited To
Communicates, enforces and monitors service department processes to ensure customer satisfaction
Creates annual location service department goals and budget, in alignment with the organizations financial and operational objectives
Executes service department marketing plan with the direction from corporate service manager and marketing manager
Coordinates customer clinics, field days, and related promotional events
Ensures that all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge
Reviews work orders for completeness and accuracy prior to customer billing
Manages recruiting, staffing and employee development activities for employees reporting to this position
Assists with the development and training of service personnel and completes performance reviews of service staff
May participate in Service EDUCATE Training programs required for the development of skills and knowledge
Operates and maintains vehicles, tools and equipment required to perform job responsibilities
Maintains a clean work area and performs work in a neat and orderly fashion
Follows all safety rules and regulations in performing work assignments and Managing Others
Maintains knowledge of John Deere and competitive products
Experience, Education, Skills And Knowledge
Minimum 3 years experience in Service Department operations
High School Diploma or GED equivalent
Basic understanding of financial principles relative to Service Department operations
Familiar with John Deere and competitive products
Ability to use standard desktop load applications such as Microsoft Office and internet functions
Ability to analyze and interpret internal reports
Must maintain a valid drivers license with an insurable driving record
Must have basic knowledge of equipment safety procedures
Ability to work varying shifts, weekend, extended hours, and holidays
Ability to speak effectively one-on-one and within a group
Working Conditions & Requirements
All weather conditions
Sitting for extended periods of time
Standing for extended periods of time
Lifting at least 75 pounds
Office and Workshop setting
Travel as needed
This is not an all-inclusive list of job-related responsibilities, skills, or working conditions. Management reserves the right to revise the job or require different tasks be performed as assigned. Sinclair Tractor provides equal employment opportunities to applicants for employment and prohibits discrimination and harassment of any type without regard to any protected classes. This job description is not an employment contract and the employment relationship remains at will. Sinclair Tractor will reasonably accommodate the known disabilities of qualified disabled individuals.
Required Experience
Keyword: Service Manager
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Farming
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