Site Operations Assistant, Home

Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman.

Overview:

Reporting to the Site Merchant Manager, the Site Operations Assistant is responsible for overseeing the product flow for assigned brands, categories and events on the website. This includes the categorization, attribution and visual merchandising for all site merchandise. This role will be focused on participating in the development of strategies and executing them to drive online sales that include onsite marketing and enhancements. The ideal candidate will have a retail background and the ability to be flexible and solutions-oriented in a fast-paced environment. The Site Operations Assistant partners with the buying, marketing, category management and creative teams in a collaborative way to create and manage our customer’s digital shopping experience.

Key Responsibilities

• Owns web review process, optimizing product page experience including images & copy points, product attributes, taxonomy, facets, categorization of products within Search & Browse and site support.
• Understands the end-to-end flow of products to the site and identifies and escalates areas of opportunity as needed. Identify inaccuracies in item web-flow and communicate those opportunities with the goal of improving the customer experience.
• Monitors top visited browse categories and internal search results for accuracy and relevancy and make recommendations for improvement.
• Merchandise System expert in Data & Category Management Software, managing search and browse maintenance and updates. Partners with Operations team on functionality & process opportunities.
• Reviews top products by demand and views to determine how the PDP can be optimized.
• Presents in monthly walk the floor meetings, reviews eCommerce KPIs; to identify customer experience opportunities, partners with cross functional teams to deliver asks.
• Requests and deploys site support assets; maintains a calendar with requests for tracking and analysis purposes. Utilize data to determine opportunities for optimal placement and continuous improvement.
• Maintains close relationship with Category Management to strategize driving key styles, brands, categories and events to meet sales goals.
• Partners with product management to roll out new features/functions including browse and search enhancements.

Qualifications:

• Bachelor’s degree.
• 1-3 years experience in an eCommerce or buying office environment.
• Excellent communication skills – interpersonal, verbal and written.
• Must exhibit customer focus, good time management skills, a professional demeanor and a proactive and positive attitude.
• Thrives in a fast-paced and cross functional team environment with a company first mindset.
• Demonstrated attention-to-detail.
• Demonstrated ability to think analytically with strong problem-solving skills.
• Proficiency in Microsoft Office suite.

Our Inclusive Benefits

We offer an inclusive and comprehensive range of benefits to our valued associates, including:

• Medical, Dental, Vision Benefits
• Disability Benefits
• Paid Parental Leave, Paid Family Leave, and Adoption Support
• Paid Time Off
• Retirement Savings Plan (401K) and Life Insurance
• Financial Solutions
• NMG Associates Core Discount of 30%
• Personal and Professional Development Opportunities

For more information, please click “Our Benefits” section on our career site or reference the link here: https://www.neimanmarcusgroup.com/benefits

About Neiman Marcus Group

As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary.

As a woman co-founded, majority women-led organization outpacing the U.S. population in racial and ethnic diversity and led by one of corporate America's few openly gay CEOs, Neiman Marcus Group is proud to celebrate associates from different backgrounds, experiences, and communities. We've made it a priority to cultivate a culture where everyone Belongs and where showing up as your full and authentic-self is encouraged.

We're committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

We're committed to providing reasonable accommodations during our Talent Attraction process. If you need assistance or would like to request an accommodation, please reach out to us at ApplicantSupport@NeimanMarcus.com.