Spa Supervisor

Position Summary:

As a Spa Supervisor at Edgewood Tahoe, you assist the Spa Director & Assistant Spa Manager in overseeing all functions of the Spa to ensure a world-class service to all guests. You greet, schedule, and provide knowledgeable Spa product information while on-boarding and providing on-going training to the Spa team. It is a high priority that you set a warm and welcoming tone for the guests and team members as well as ensure all cleanliness standards are being met. The most important characteristic of our team is that we love inspiring lasting memories for our guests. In this position you exhibit excellence in your commitment to our guests. Reimagine luxury hospitality with us.

Essential Functions:

• Apply broad knowledge of spa concepts, practices, and procedures.
• Understand, execute, train, and lead Team to achieve Forbes service and facility standards.
• Ability to understand and train upon Forbes standards executing anticipatory service and personalizing service with every guest.
• Assist with initial and ongoing training to grow and enhance the spa team.
• Ability to multitask and efficiently maintain the cleanliness, safety, and organization of spa.
• Maintain confidential information regarding guests and Team Members.
• Proactively offer guidance, coaching, and performance feedback for Team Members.
• Demonstrate ability to resolve guest concerns and ensure the guest is satisfied.
• Ability to address inappropriate guest behavior as per the hotels standard operating procedures for inappropriate conduct for guests.
• You will be the Spa Group Coordinator, acting as the main point of contact for all corporate groups assisting them with organizing and scheduling groups of all size.
• Assist and maintain organization of inventory system.
• Assist with scheduling needs of the spa operation managing labor based on business demand.
• Assist with payroll functions such as approving hours and reviewing commissions.
• Observe the skill and performance level of all Team Members while communication with Spa Manager.
• Accommodate the needs of all aspects of the operation; assist with Spa Receptionist and Spa Attendant duties, such as answering the phone, scheduling, service and retail sales, cleaning and sanitizing the facility, and participating in opening/closing duties when necessary. Complete several walk throughs daily to ensure team is on-task.
• Provide leadership by leading by example and maintaining positive, professional, and responsible behavior amongst the spa team.
• Assist in facilitating solution-oriented discussions and fielding spa team’s concerns and suggestions.
• Will attend one-on-one meetings with Spa Director.
• Maintain accurate and up to date menu knowledge and retail product knowledge.
• Be an independent worker, you must possess the ability to find projects to work on and implement change to processes and procedures as needed.
• Maintain and create Standard Operating Procedures as needed.
• Other duties as assigned. Responsibilities and activities may change at any time with or without notice.
  
  
  

Qualifications / Special Skills:

• Proven experience in a luxury spa environment is advantageous.
• Two years or more experience preferred in hospitality.
• Supervisory experience preferred.
• Commitment to delivering a high level of guest service and ability to lead team to exhibit this same value.
• Proficiency in English.
• Strong computer, verbal, and written communication skills.
• Experience with lodging management systems and spa booking programs.
• Available to work varied shifts when needed, including weekends, holidays, and nights.
  
  
  

What Makes a Successful Edgewood Tahoe Team Member (Core Competencies):

• Ethics, Integrity and Trust
• Action Orientated
• Approachability
• Communication
• Composure
• Guest Focus
• Position Knowledge
• Professionalism/attitude
• Teamwork