Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A southern California escape that embodies wellbeing. Set at the foothills of the Santa Monica Mountains between Malibu’s sunny beaches and Santa Barbara’s famous vines, our relaxed yet refined California hotel offers a family-friendly atmosphere and is home to the Center for Health & Wellbeing, a luxury destination for wellness. Come and redefine what it means to reinvigorate.
About The Role
Join the team at Four Seasons Hotel Westlake Village as a Spa Supervisor, where you'll lead a dedicated team in providing exceptional service to our guests. We are seeking an enthusiastic individual with a positive attitude, ready to inspire and lead the spa staff to ensure a world-class experience. This role offers a unique opportunity to elevate guest satisfaction and uphold the standards of Four Seasons.
What You Will Do
Sets the example for the team as it relates to the Four Seasons policies. Models positive, friendly interactions and legendary hospitality with our guests
Ensures the team is abiding by the time and attendance policies
Quality Control of Spa Arrival/Departure/Tours/Guest Experience
Ensure Four Seasons standards are trained and upheld
Ensure proper cash handling procedures are followed and works with accounting to resolve issues in a timely manner
Schedule and conduct Spa Attendant meetings
Complete glitch reports, provide appropriate recovery follow up
Monitor OT and meal breaks
Manage POS and uphold cash handling procedures
Able to perform duties for both am and pm shifts
Covers shifts as Spa Attendant or Guest Service Agent
Delegate projects for Spa Attendants and Guest Service Agents
Oversee training program and Attendant Learning Coaches
Facility checks for cleanliness/ safety hazards
Maintain weekly inventory of guest amenities and supplies
Ensure ongoing entry and collection of Guest Consent forms
Follow up with GSA staff and Spa Leadership regarding booking errors/glitches
Solves guest issues as they arise, either individually or with the help of management
Maintains consistent communication with Spa Leadership
What You Bring
High School Diploma required, college degree preferred
Two years of hospitality experience, preferably in a spa environment
Familiarity with Book 4 Time, Microsoft Suite preferred
What We Offer
Hourly Rate: $24.25
Health Insurance - Medical, Dental & Vision
Company Match 401K Plan
Complimentary stays at Four Seasons Worldwide
Complimentary meals in our Wellness Café
Laundered Employee Uniform
Employee Assistance Program
Investment in your Wellbeing
Life Insurance
Complimentary on-site parking
Training programs, tuition reimbursement
Growth & Development opportunities
Schedule & Hours
Full time position
Open availability is required
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Seniority level
Not Applicable
Employment type
Full-time
Job function
Customer Service
Industries
Travel Arrangements and Hospitality
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