Staff Account Manager

At Entertainment Partners and Central Casting, we are committed to creating an environment where every employee is seen, where ideas, thoughts and perspectives are shared openly, and where fearless innovation is encouraged. Weaving diversity, equity, and inclusion into who we are will drive our competitiveness by encouraging creativity and enhanced decision making.

We help to power Oscar-winning films, Emmy-winning shows, and Clio-winning commercials. Feel the satisfaction of doing work that directly impacts the most exciting industry in the world. EP is poised to redefine and evolve the back-office processes of the entertainment community with security at the core of what we do.

Are you looking for the next opportunity to revolutionize an industry? If so.…

The Staff Account Manager provides superior internal and external sales administration and client service and operates by taking personal ownership and accountability for navigating clients through the purchased of their EP products and service. The Staff Account Manager invests in learning the Entertainment Payroll business to ensure tracking of upcoming accounts, ensuring a healthy Client Partner Sales team sales pipeline. They work independently to research all team sales opportunities, for both product and service sales, and ensure our internal systems are up to date with the latest information. This individual will work consistently to exceed expectations and continuously strives for excellence. The Staff Account Manager is responsible for anticipating the needs of the teams and clients and helps provide the sales support needed to achieve team goals.

KEY RESPONSIBILITIES

• Independently research and track all open sales opportunities for a client partner team.
• Ensure sales opportunities are regularly monitored and accurate data points are captured.
• Help ensure sales pipeline aging is within our appropriate sale metrics SLA’s
• Escalates when projects or opportunities and deadlines are missed.
• Responsible for leveraging internal tools to help determine sales opportunity health
• Independently coordinate and onboard all clients onto EP Products within established delivery times.
• Drive sales onboarding set up task list.
• Gather needed data, organize, and maintain client specific details – taking meeting notes if necessary.
• Build an understanding of the financial/operations and prepare product and service order forms.
• Build a basic knowledge of EP products and services and sales value propositions.
• Coordinate system creation and delivery for all EP Offices and affiliates.
• Independently onboard each client as a specialized account.
• Ensure due diligence is performed in accordance with onboarding requirements, including coordinating with other company departments (Audit, Compliance, Finance, Legal, etc.).
• Be a key liaison between clients and users (studio and end user being granted access to system and navigating EP resources as needed).
• Track all client interactions and correspondence in Salesforce with quality detail and in real time.
• Document all activities and client inquiries in Salesforce via case records through inbounds/outbound calls, as well as emails and other case tasks with quality detail's introduction, in Salesforce at the project level.
• Adhere to escalation procedures for assigned tasks/issues, ensuring that all involved parties are informed of an issue’s current status/resolution.
• Ensure intake of tasks/cases
• Ensure escalations include complete information and guarantee timely follow up.
• Run reports and provide documentation, such as open/closed cases, monthly/weekly client.
• check-ins, pipeline health, and other client reports.
• Promote EP’s complete product and services offering to assigned accounts
• Participate in regularly scheduled client partner team meetings, providing ideas for how to constantly innovate our service and products to improve our business results.
• Be dependable and punctual.

JOB REQUIREMENTS/QUALIFICATIONS NEEDED

• Bachelor's Degree preferred or industry/job experience equivalent.
• Minimum 5 years prior relevant experience, in client service preferred.
• Entertainment industry experience preferred, specifically entertainment Production experience.
• Demonstrate a high level of professionalism, always showing respect for the client and for fellow employees.
• Desire and or experience in entry level sales or sales development. representative role equivalent.
• Creative client focused problem-solving skills with high degree of diplomacy
• Learning agility and action orientation.
• Strong written and verbal communication skills with client facing acumen.
• Ability to collaborate and work with team and other departments effectively
• Ability to defuse escalated client situations.
• Ability to analyze, demonstrate sound decision making and critical thinking skills
• Ability to multi-task as well as handle multiple client issues at a time.
• Proficient in Microsoft Word, Excel, Outlook, and Salesforce Preferred.
• Analytically inclined.
• Intermediate SQL and data base knowledge.

Other benefits and perks included are:

• Health, Dental, and Vision options
• 401(k) retirement savings plan and company match
• Paid holidays, vacation time, and sick time
• Participation in company equity plans
• Employee Assistance Program, mental health and wellness programs
• Training and development
• Possibility of hybrid/flexible/schedules
• Annual bonus and merit reviews

The hourly range for this position is $28.13 to $32.40 and will be commensurate with experience related to the position.