Team Lead- Patient Access

Posting Description At North Mississippi Health Services, our mission is to “continuously improve the health of the people of our region.” Our vision is to “provide the best patient and family-centered care and health services in America.” We believe that fulfilling our mission and vision calls us to embrace the best people that form incredible connections to our patients and families. We take pride in celebrating everything that makes you uniquely you – your talents, your perspectives, and your passions. At North Mississippi Health Services, we believe in connecting your passion with a purpose. When you are part of our team, you know what connected feels like. #WhatConnectsYou Job Description Position Summary The position of “Patient Access Team Leader” assists Supervisor in leading the team who provides customer-service and Patient Access Essential functions at all points of entry and by telephone while assuming the responsibility for successful financial outcomes of all patient services. The position plays a key role in the organization’s financial health by facilitating financial clearance prior to or at the time of service and ensures patient demographic and insurance information are correct, resulting in clean claims. Customer Service : Greets patients in a positive, helpful, and courteous manner – utilizes AIDET Answers telephone and other incoming communications in a timely and customer-service oriented manner Replies to inquiries, patient needs for information, and other parties clearly and in a timely manner If information is not readily available, follows up with responsible party and ascertains that information has been communicated to patient/other Promotes good intra and inter departmental and public relations Utilizes bedside registration, bedside financial counseling, when accessible Registration/Admission : Explains paperwork such as general consent form, patient’s financial clearance, charity application, Medicaid screening, insurance benefits, estimates, etc. Collects and verifies all demographic and payer information utilizing electronic edits and supporting paperwork (e.g., driver’s license, insurance cards, etc) and provides documentation in appropriate systems Utilizes online systems, phone communication, and other resources to determine eligibility and benefits prior to scheduled appointments when possible Gathers required signatures on patient paperwork Prints and applies armbands to patients (if applicable) Escorts patients or arranges for transport to assigned room or service area Informs patients about medical necessity and authorization requirements Proficient in multiple patient access functional areas Financial Clearance: Provides financial counselling to patients and/or patient representatives to manage balances owed Performs cashiering duties such as collecting copays, credit card reconciliation, etc. for patients and prepares deposits Assists patients and/or patient representative in completing the Charity Application for financial assistance and/or Medicaid Screening form; refers patients to financial assistance programs Analyzes patient account information for patient account issue resolution Discharge : Responsible for systems reconciliation of patient discharges and room charges Refers patients to appropriate departments for scheduling of appointments Flags accounts with canceled appointments as “no show” status in Electronic Health Record system Record Keeping : Processes, maintains, and scans records in a timely, accurate, and confidential manner Electronically updates patients records in multiple systems Timely and accurately submits patient information/documentation to the appropriate department Records insurance and demographic information Resolves pre-bill edits by managing all system-created edits prior to close of accounts and coaches employees on prevention of edits Requirements: High School Diploma or equivalent required. One year or more experience in financial services, collections, or patient access required. Prior experience in a leadership capacity desired. Associates Degree in Business or related field preferred Two years of clerical and collection experience in a medical office preferred Must possess mathematical skills and problem solving abilities Must possess strong organizational and interpersonal skills Working knowledge of basic medical terminology preferred; completion of medical terminology course required within 6 months of employment as defined in PAS I requirements Proficient computer and keying skills; Microsoft Excel & Microsoft Word experience preferred