At Kalderos, we are building unifying technologies that bring transparency, trust, and equity to the entire healthcare community with a focus on pharmaceutical pricing. Our success is measured when we can empower all of healthcare to focus more on improving the health of people.
That success is driven by Kalderos' greatest asset, our people. Our team thrives on the problems that we solve, is driven to innovate, and thrives on the feedback of their peers. Our team is passionate about what they do and we are looking for people to join our company and our mission.
That's where you come in! We're looking for a highly skilled and motivated Technical Implementation Services Manager to lead our implementation team and ensure the successful deployment of Kalderos's SaaS-based products to clients. The ideal candidate will have experience deploying SaaS-based products, a strong technical background, exceptional project management skills, experience in the pharma/340B space and a passion for delivering top-notch customer service.
This role will ensure customers have a positive onboarding experience through excellent customer service, providing support for our customers, product and technical teams. They will also lead onboarding process improvement efforts to enable Kalderos to scale effectively.
What You'll Do:
As a member of the Technical Implementation Services team, you will work alongside our most valuable customers through the planning and execution of Kalderos products. You'll also be responsible for establishing new implementation standards for new products. You'll work closely with our Product and technical teams to understand the product and the data workflows (EDI 844, 845 and 849).
Lead technical implementations of Kalderos's SaaS based products
Work closely with customer's technical, business, finance and treasury teams
Hold the customer and the Kalderos teams accountable for ensuring that you can deliver the products in the time frame that was agreed to
Build and follow SOPs to ensure that Kalderos can deliver a consistent product and client experience
Collaborate with the technical and product teams on enhancements.
Build out internal and external KPIs to measure performance
What You'll Bring:
5+ years of professional experience building and maintaining customer relationships
5+ years of demonstrated experience in administering and/or implementing SaaS/cloud-based products and services
5+ years in Healthcare, pharmaceutical business lines
Strong project management skills with ability to effectively handle multiple escalations and priorities at once
High level of proficiency with an office suite (such as Google for Business Applications or Microsoft Office)
Experience with data manipulation / data analysis using Tableau, Power BI, or SQL
Proven track record of establishing oneself as a strategic trusted advisor to industry-leading customers
Ability to articulate complex concepts to varying audiences with excellent communication skills
Ability to effectively communicate via virtual meeting and collaboration software
Strong analytical skills with the ability to process and interpret product utilization data and customer requirements, to help drive adoption and ROI
Excellent organization skills with ability to work independently, prioritize and multi-task with minimal direction
A sense of timeliness and urgency to address issues and resolve them expeditiously
High standards for excellence and strict adherence to policies, controls, procedures, and timelines
Set Yourself Apart:
Advanced degree in pharmacy, life science, healthcare administration, or accounting
Experience with the 340B program and/or the Medicaid Drug Rebate program (pharmacies, hospitals, clinics, PBMs, state/federal agencies)
Working knowledge of retail pharmacy and/or hospital pharmacy billing systems
Experience working with Salesforce or equivalent CRM system
Travel reimbursement for healthcare services not available near your home
New employee home office setup reimbursement
What It's Like Working Here
We thrive on collaboration because we believe that all voices matter and we can only put our best work into the world when we work together to solve problems.
We empower each other and believe in ensuring all voices are heard.
We know the importance of feedback in individual and organizational growth and development, which is why we've embedded it into our practice and culture.
We're curious and go deep. Our Slack channel is filled throughout the day with insightful articles, discussions around our industry, healthcare, and our book club is always bursting with questions.
To learn more: https://www.kalderos.com/company/culture
We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out!
Kalderos is proud to be an equal-opportunity workplace. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
Kalderos participates in E-Verify.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Technology, Information and Internet
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