VegasTickets.com is an industry-leading ticket brokerage that serves clients from around the globe as they descend upon Las Vegas to satisfy their appetite for world-class entertainment. We offer tickets to all shows, concerts, sports, headliners, MMA, boxing, rodeo, and theater events in Las Vegas and around the world. We are an e-commerce company servicing global clients. Our goal is to be a client's one-stop source for everything in Vegas from show tickets to nightclubs.
Job duties include but are not limited to:
Handling inbound and outbound support calls, website chats, and emails, with the intent of resolving all first level support
Act urgently on escalated support calls, website chats, and emails from customers and sellers ensuring a positive customer and seller experience
Serve as a liaison with partner sites and sellers to assist customers
Manage ticket deliveries
Work with staff and ticket exchanges to execute in hand dates accurately, resolving any issues that may arise
Problem solving issues regarding any tickets not delivering
Daily engagement to maintain product knowledge of the services that the company offers
Participation in small or large projects
Provide input on improving processes and procedures.
Other Duties as Required
Requirements
The ideal candidate will possess a combination of the following education and/or equivalent experience:
High School Diploma or GED required
1+ years of experience in a Call Center and/or Customer Service-related job preferred, but not required
Excellent written and verbal communication skills
Experience within the hospitality, entertainment, box office, ticketing environment preferred, but not required
Strong analytical abilities and problem-solving skills
Proficiency in Microsoft Office products including Word, Excel, and Power Point
Ability to analyze information, solve problems and make quick, fact-based decisions
Strong computer skills; Ability to learn and work with the latest programs.
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Primary and Secondary Education and Non-profit Organizations
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