Trainer Senior BSA (Hybrid)

Job Title: Trainer Senior BSA (Hybrid)

Location: Washington, DC

Duration:12 Months+

Job Description:

BA/Trainer, you'll be responsible for maintaining business process flow diagrams, learning new application, developing training material and delivering training. This position requires 4 day on site.

Responsibilities:

• Business analysis and process mapping
• Maintain comprehensive business process flow diagrams (i.e., process maps / flow charts) to document and visualize workflows that are supported by new software application
• Collaborate with Product Owners to understand business processes, watch demonstrations and using a sandbox develop training material for staff
• Identify channels to deliver training to staff including videos, tipsheets, contextual help and others
• Training and organizational change management
• Create training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support
• Collaborate with cross-functional teams to maintain knowledge base portals such as Confluence, Azure DevOps, and SharePoint, ensuring that information is up-to-date, organized, and easily accessible
• Conduct hands-on end-user training on Dynamics 365, ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively
  
  

Skills:

SkillsRequired / DesiredAmountof ExperienceBA experienceRequired15YearsProject management skills with the ability to prioritize tasks and meet deadlinesHighly desired5YearsRequirements gathering and documentationRequired15YearsMS Office/suites experienceRequired11YearsHands-on end-user training on Dynamics 365Highly desired3YearsDevelop training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system supportRequired3YearsProven experience as a Business Analyst, specifically in developing business process flow diagrams, user stories, and acceptance criteriaRequired3YearsBusiness Process and workflow/data flow design (i.e., process maps / flow charts) AND IMPLEMENTATIONRequired2YearsExperience working with Knowledgebase portals such as Confluence, Azure DevOps, and SharePointHighly desired1YearsExperience in Child Welfare AgencyHighly desired1Years

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