"You’ve got two ears and one mouth—use them in that ratio. Listening is the cornerstone of effective client engagement. It’s simple: the more you listen, the better you understand their needs, fears, and expectations. This isn’t about nodding along to a monologue; it’s about engaging in a dialogue."
I'll keep this in mind.
Brett Jones
2mo
Amen!!! Listen close enough to hear the other party tell you how to serve/bring value to him or her!!!
Stephen Meadows
2mo
Awesome insights!
Expert in diverse leadership consulting? I train exceptional leaders to transform gaps into growth opportunities | Empowering Inclusivity and Resilience | Elevating engagement and strategic communication
2moWith over 35 years of experience as a CEO and part-owner of a family-owned business, I've learned the invaluable skill of being personable. You've touched on a crucial point in this article: not everyone is the same. We differ in our appearances, our behaviors, our voices, and even in the simplest of expressions. Some of us smile, and some do not. Like fingerprints, each individual is unique, and understanding this diversity is key to effective leadership. Every interaction requires a tailored approach, acknowledging and respecting these differences. My name is Catherine, and I look forward to following your insights and contributing to the discussion with my perspective.