🌐Dive into the latest insights from David Cannon, Executive VP of nfiniti3 and #ITIL Practices 2023 revision team member! 📈Read our latest blog post to discover how the updated #SLA framework helps bridge gaps between service providers and consumers, setting realistic expectations for optimal collaboration. Learn about utility, warranty, and experience measurements, ensuring your service aligns with customer needs. 🔗Read Now: https://bitly.ws/38Kv5 #ITIL4 #ServiceManagement #Innovation #ITILPractitioner
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The Four Dimensions of Service Management were introduced in #ITIL4, with the perspectives collectively crucial to understanding service value creation for stakeholders, including customers. This #ITSM article explains how. https://lnkd.in/e5Q5j-Za
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Modernized enterprise-wide solutions go a long way in delivering exceptional and personalized experiences. Watch our webinar to learn how modern #ITSM works wonders for financial institutions. https://hubs.la/Q01_pXkT0 #ITIL #ServiceManagement #DigitalTransformation #EmergysEnterprise
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Maximize the value of your IT investments with ITIL4 - the framework that aligns IT services with business needs and drives continuous improvement. Registration is open at https://bitly.ws/DDaA #ITValue #ITIL4 #ITIL4foundation #automate #PESTEL #netlabsits
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How ITIL Standards are Helping Banks Succeed with Digital Transformation As CIOs and CTOs in the banking industry, we know digital transformation is crucial for staying competitive. Customers expect online and mobile banking experiences that are seamless, secure and available anytime. At Matrix42, we take a process-based approach to IT service management #ITSM guided by #ITIL best practices. Our configuration management database (CMDB) provides a single source of truth for all IT assets, applications and services. This visibility is key for maintaining control as banks integrate new technologies. Our approach is also fully aligned with Cobit 2019, the leading framework for IT governance and management. COBIT areas like Evaluate, Direct and Monitor (EDM) and Monitor, Evaluate and Assess (MEA) are directly supported by ITIL processes for incident, problem, change and release management. Banks using #Matrix42 benefit from: >Improved service quality and availability through proactive monitoring and root cause analysis; >Reduced downtime and outages with controlled, audited changes; >Increased productivity for IT teams with automated workflows; >Data-driven decisions through metrics and KPI reporting. As your bank moves forward with digital transformation initiatives, rely on #Matrix42 to deliver rock-solid #ITSM aligned with industry best practices. Let's discuss how we can help you modernize operations while mitigating risks. Samer Hani Samer El Bsawmaii Nathalie Lorenzo Kaminski Pavel Mohammad Ghayyath al Hadla Mahdi Salameh Afnan A AlQahtani Ahmed Bawazir Volkan YILDIRIM Francois van der Merwe Saadeh Al Marashdeh https://lnkd.in/dQhAJkmM
From IT Service Management to Enterprise Service Management - success factors and strategies Matrix42 GmbH
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In the dynamic realm of digital transformation, mastering Service Integration and Management (#SIAM) is critical. Our latest blog by Satya Misra delves deep into the MAD (Monitor, Act, and Direct) framework—a game-changer in optimizing SIAM across expansive service provider ecosystems. Read the blog now: https://bit.ly/3M3NmxS #ServiceIntegration #DigitalTransformation #ITIL #ServiceDelivery #MADFramework
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Enterprise Executive IT Sales Champion with over 14 years of experience building lasting client relationships, and negotiating amicable contracts in both the Commercial and Federal space.
Given the numerous risks that organizations encounter in technological endeavors, effective #ITIL #RiskManagement becomes imperative. Explore the ways in which this practice can empower businesses to successfully navigate the unpredictable nature of the technology realm and emerge with success. https://ifs.link/IkvbqQ #ITSM
What is risk management in ITIL? - IFS Blog
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Helping Leaders & Organizations getting value from IT services using value stream thinking | Author | ITIL Master & ITIL4 Co-author | Value streamer | Agilist
Useful practices for value realization In ITIL4 the Service Value System (SVS) is used to enable value co-creation by addressing any opportunity or demand of service stakeholders. Some practices are useful to co-create value. Let us explore them: · Strategy management: this practice helps analyzing how the service consumption is aligned with the business strategy, · Business analysis: this practice helps identifying the patterns of business activities explaining when the service consumption occurs. · Service level management: this practice can be used to review the service usage with the customers. · Capacity and performance management: this practice is used for service metering. · Monitoring and event management: this practice is helpful to identify the peaks of use of the services. · Infrastructure and management: this practice helps optimizing the infrastructure to deliver services. Some ITIL4 practices can be very useful to manage the value co-created as an outcome of the SVS. Disclaimer: the content of this post is an example of adopting and adapting ITIL4 based on my knowledge and experience as an ITIL certified Master and co-author of an ITIL4 publication. Follow OCIRIS GLOBAL to get valuable content #ocirisglobal #valuecocreation #itil4practices
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Helping Leaders & Organizations getting value from IT services using value stream thinking | Author | ITIL Master & ITIL4 Co-author | Value streamer | Agilist
Useful practices for service metering Service metering is an effective way to check how the services delivered are used and can lead to value realization. The following ITIL4 practices can contribute to an efficient service metering: ✅ Monitoring and event management: the service health model includes end-to-end events used to assess the user experience of a service. 🤝 Service level management: the satisfaction of the customers and the users is captured through this practice. 👂 Business analysis: the consumers’ expectations are identified to derive the value perceived from the current and expected services. Disclaimer: the content of this post is an example of adopting and adapting ITIL4 based on my knowledge and experience as an ITIL certified Master and co-author of an ITIL4 publication. Do you have a holistic approach to service metering? Feel free to comment. Follow OCIRIS GLOBAL to get valuable content. #ocirisglobal #itil4 #servicemetering
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Struggling with IT Service Delivery? We help you: 1️⃣ Adapt to changing business needs with agile solutions. 2️⃣ Enhance security with proactive measures. 3️⃣ Optimize resources through smart automation. 4️⃣ Modernize legacy systems efficiently. Partner with us for seamless IT operations! 🚀 #ITSM #ServiceDelivery #TechSolutions #ContinuousImprovement
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