Healthmine’s Post

The 2024 CAHPS blackout period is officially over. Plans can now start surveying, analyzing and addressing member experiences. Take this opportunity to build a mid-year CAHPS strategy to bolster performance before next year’s survey. Ready to get back to evaluating member challenges? Here are four ways to get started: https://lnkd.in/dcHiR2nC

With Healthmine’s Pulse Surveys, a regional Medicaid plan strengthened prenatal and postpartum care quality scores by speeding up the ability for care coordination teams to identify eligible members.  Discover how Pulse Surveys improved this plan’s strategies and explore ways to support more efficient care coordination: https://lnkd.in/gzEuK_8A

A few weeks ago, Dwight Pattison, Mallory Mueller and Kimberly Swanson joined forces to talk all things Health Equity Index and help plans navigate the shift away from the Reward Factor.  Learn how the HEI will be calculated and design data-driven strategies to maximize revenue: https://lnkd.in/gB9eYbWr

Discover how points-based reward programs drive ongoing improvements in engagement, healthy behaviors and cost-savings. Points are a flexible tool for directing members to the right activities to close quality, risk and data gaps. Learn more about different reward structures and how Healthmine helped a plan earn $2.1 million in additional revenue with a strategic rewards program: https://lnkd.in/gXmqRjTh

Mid-year is the perfect time to check in on member retention strategies to avoid end-of-year pushes. Maintaining strong relationships between health plans and members year-round reduces the need for expensive and rushed fourth quarter re-enrollment campaigns.    Boost member loyalty in seven steps: https://lnkd.in/gAZjZ4mg

Adapt Star Ratings workplans to the Health Equity Index (HEI) and develop a deeper understanding of how to address social challenges in member lives with an on-demand health equity webinar. Star Ratings and health equity experts broke down the mathematical and operational aspects of the HEI to help plans determine where to direct resources to reach quality benchmarks. Watch the on-demand webinar and download a checklist of what to prioritize as you operationalize the HEI: https://lnkd.in/gB9eYbWr

Maintain compliance with the Office of Management and Budget’s (OMB) new race and ethnicity guidelines with a breakdown of the key changes. The OMB’s new rules require Medicare Advantage, Medicaid Managed Care and Dual-Eligible Special Needs Plans to re-evaluate how they capture member data. Get ahead of OMB’s guidelines by addressing four key areas: https://lnkd.in/gWEQxJbk 

With the start of the Health Outcome Survey (HOS) less than a month away, time is of the essence to accelerate performance for the new triple-weighted measures. Aggregating and analyzing member health statuses in one place through Pulse Surveys enables plans to rapidly address member-level challenges and safeguard Star Ratings performance. Discover how Pulse Surveys support meaningful improvements in HOS scores: https://lnkd.in/gNspQJuc 

Identify and take advantage of every engagement opportunity by exploring the full capabilities of Quality Relationship Management (QRM) at the Western Operations Conference. Connect with us at our booth to see how an integrated platform unites teams, data and outreach to deliver meaningful engagement at scale.    See how QRM optimizes plan operations: https://lnkd.in/g_pe9f9Z