INTRUST Bank’s Post

As someone who has dedicated their career to the banking industry, I feel compelled to shed light on the harsh realities many of us face, particularly in customer service/sales roles. Picture this: a world where aggressive targets reign supreme, where failure to meet these targets lands you on a Performance Improvement Plan (PIP), where queues never seem to end, and where machines are more often broken than not. This is the daily grind for countless individuals in banks across the globe, and it's not pretty. Having worked in various banks, I've witnessed firsthand the toll it takes on employees. Staff shortages, back-to-back queues, yelling customers, and insufficient training make for an environment that's more akin to a pressure cooker than a place of financial assistance. In remote areas, the situation is worse. With fewer resources and less support, the challenges become even more daunting. Yet, the expectations remain sky-high, leaving little room for compassion or understanding. One of the most disheartening aspects is the lack of education provided to newcomers to Canada who aspire to work in banking. They enter the field with starry-eyed optimism, unaware of the cutthroat nature of customer service roles. It's a world of limited training, aggressive sales targets, sleepless nights, and the constant threat of termination if quotas aren't met. But why is the turnover rate so high in these top banks? The answer lies in the toxic culture that prioritizes profit over people. The relentless pressure to sell products to those who can least afford them – these are the realities we face every day. I've had my own share of regrets working with top employers. This is when I quit by email after they placed me on a PIP during training for asking too many questions and not grasping their horrible onboarding/training process. It's time for a change. It's time for leaders to take responsibility for the toxic environments they've created. It's time for customers to demand better treatment, not just for themselves but for the frontline staff who serve them tirelessly. So, next time you find yourself frustrated with a sales pitch, long wait or a broken machine, remember that it's not the fault of the entry-level associate. It's the result of leadership decisions that prioritize profit over people. I may have left the banking world behind, but the lessons I've learned will stay with me forever. And as I move forward, I'm committed to advocating for those who still find themselves trapped in the cycle of aggressive sales tactics and unattainable targets with PIP threat. Thoughts on putting people on PIP? share below Teachndo https://lnkd.in/gJxsh8_T

As financial services grow, job applicants can’t meet demand Job trends in banking and finance continue to evolve as different factors, such as technology and candidates’ needs, play a role. “One of the things that we’re seeing is that financial services as an industry itself is growing. If you look at data from the Department of Commerce, there’s a growth of 2.8% in financial services jobs from the previous year,” Maria Gonzalez, senior vice president, head of talent and employment at Amerant Bank. “An industry that was pretty small, it’s significantly growing in our state. The areas of concentration for employment in banking and financial services, I would say, mostly what we’re seeing is in the tri-county area – Miami-Dade, Broward, Palm Beach – Tampa, Orlando and Jacksonville.” #MiamiTodayNews https://lnkd.in/dNpeCf-y

As a collection supervisor, I encounter numerous challenges and responsibilities. My primary focus is on managing a team of collection agents and ensuring they follow proper protocols when contacting debtors. Additionally, I oversee the collection process, monitor performance metrics, and implement strategies to improve recovery rates. Building positive relationships with clients and debtors while maintaining compliance with legal regulations is essential. I handle delicate situations with empathy, negotiation skills, and assertiveness. Balancing efficiency with customer service is crucial in my role, as I strive to meet targets while preserving the Bank reputation. Continuous training and staying updated on industry trends are key to my success, as the world of collections constantly evolves. #collection #banking #customerexperience #customerservice #baddebt

Whether you view your career path as a journey or a destination, at Wells Fargo you can shape a career that aligns with your passion and goals. A meaningful career starts with a conversation. Reach out to Loredana Ambriz, Megan Mrky-Webster or Rich Chapman, AVP to talk about what is uniquely important to you in your career.

Did you know……as a banker, you are a customer service representative to everyone especially your family and friends whether that’s your actual role or not. Show of hands if you work in a bank and you have people around you that use that same bank. Show of hands if the minute they have any issue with their account, you’re the first person they come to. Don’t blame them, I mean Yoruba people would say ERI ESE WERE E BU, IGBAWO LEFE TO RI TI OLOGBON. It means that for them, you are their first point of contact with the bank so of course they’ll engage you first for every and any issue. I understand how frustrating and annoying it is when people come to you with their bank issues. I know you want to say ``sis/bruv, I’m not a customer service representative, please go to the bank`` but well most of us are compelled to be nice because we want to represent our bank accordingly and we want to be perceived as we know what we’re doing so we indulge them. As a banker, no matter what your JD is, you are a customer service representative of your bank to anyone anywhere, so you must represent accordingly. For example, If for any reason your bank application is down and a family member or friend comes to you insulting your bank, don’t join them, don’t make them feel like that’s how it usually is even if that’s true. Wear your customer service cap and attend to them like they’re your customer because truthfully, THEY ARE YOUR CUSTOMER. Provide them with a solution and if there’s non at the time, assure them that it would be resolved. Follow up on them and ask questions like… how far, has it worked now? Is there anything else? Everyone loves a great service, at that moment even if their issue wasn’t resolved, the idea of the fact that a representative of the bank which happens to be someone they know personally has their back will put their mind at peace. Customer service is practiced in a way that reflects the strategies and values of a firm so fellow bankers, reflect your bank's strategies and values in your service to everyone and anyone around you. Thank you and have a great week😘😘😘😘

Title: From Teller to Bank Manager: A Journey in Banking 🏦👩💼 Introduction: This case study chronicles the inspiring journey of Priya, who started as a teller and ascended to the role of bank manager, exemplifying dedication, perseverance, and leadership in the banking industry. Background: Priya's journey in banking began as a teller at a local branch, where she handled routine transactions and assisted customers with their banking needs. Despite starting at an entry-level position, Priya harbored ambitions of advancing her career and making a significant impact in the industry. The Journey: 1. Stepping Stone as a Teller: - Priya's role as a teller provided her with invaluable insights into banking operations, customer service, and financial transactions. She demonstrated a strong work ethic, attention to detail, and a passion for helping customers, earning the respect of colleagues and supervisors alike. 2. Pursuing Professional Development: - Recognizing the importance of continuous learning and skill development, Priya pursued professional certifications and attended training programs offered by the bank. She enhanced her knowledge of banking products, regulatory compliance, and leadership principles, positioning herself for future advancement opportunities. 3. Seizing Leadership Opportunities: - Priya actively sought opportunities to take on additional responsibilities and contribute to the bank's success. She volunteered for cross-functional projects, mentored junior staff members, and collaborated with colleagues to improve operational efficiency and customer experience. 4. Promotion to Bank Manager: - Priya's dedication, competence, and leadership qualities did not go unnoticed. After several years of exemplary performance, she was promoted to the position of bank manager, where she assumed responsibility for overseeing branch operations, managing staff, and driving business growth. The Impact: 1. Personal Growth and Fulfillment: - Priya's journey from teller to bank manager symbolizes her personal growth, professional achievement, and fulfillment in the banking industry. She embodies the potential for advancement and success that exists within the field for those willing to seize opportunities and demonstrate commitment. 2. Inspirational Leadership: - Priya serves as an inspirational leader and role model for her colleagues and aspiring professionals in the banking sector. Her journey exemplifies the possibilities for career advancement and the importance of dedication, perseverance, and continuous learning. Conclusion: Priya's journey from teller to bank manager is a testament to the transformative power of hard work, determination, and a commitment to excellence in the banking industry. Her story serves as a beacon of inspiration for individuals aspiring to advance their careers and make a positive impact in the financial sector. #BankingCareer #LeadershipJourney #CareerGrowth 🌟🏦👩💼

#hiring 2024 Commercial Banking Early Career Development Program, Minneapolis, United States, fulltime #jobs #jobseekers #careers #Minneapolisjobs #Minnesotajobs #SalesMarketing Apply: https://lnkd.in/df4JTbPb About this role: Wells Fargo is seeking talent to join the 2024 Commercial Banking Early Career Development Program. Learn more about the career areas and lines of business at . Program Overview: Commercial Banking provides financial solutions to businesses with annual sales generally in excess of $10 million. Several of our main business lines are Client Coverage, Credit Solutions and Global Treasury Management. The Commercial Banking Early Career Development Program is a two-year general analyst program focused on gaining exposure to Commercial Banking through an initial phase of business rotations followed by an immersive experience in a single business. The program will promote professional development and skill acquisition through on-the-job experience as well as formal in-person and virtual training, including an upfront introduction to credit and sales fundamentals. In the Commercial Banking Early Career Development Program, you will : Rotate across several business areas to acquire diverse experiences and skill sets as well as determine the roles that align to your career interests. You may be involved in sales, credit, product or strategic activities such as: Partnering with Relationship Managers, Product Specialists and Credit Underwriters to structure multi-million-dollar transactions in specialized industry or product groups. Conducting in-depth market research to support our business development efforts. Contributing to the launch of new business initiatives or internal communication efforts. Understanding and evaluating customer needs to effectively identify Wells Fargo products and services that can help clients achieve their goals. Engaging in creative thinking and idea generation to prepare discussion materials or pitch presentations that address issues impacting our clients or prospects. Program duration: Begins July 2024; 24 months Program structure: Phase one - Rotations: You will begin your program in one of our ten regional locations. During the first phase you will have a variety of business rotations to acquire experience in Client Coverage, Credit Solutions and Global Treasury Management or other Commercial Banking divisions. These rotations will occur within your assigned regional location. Phase two - Immersive Experience: Upon successful completion of your first phase rotations, you will be matched with a team that aligns to your skills and interest for a longer more in-depth experience to support the business. This team may be within your regional location or if outside, will involve a virtual work arrangement or the option to relocate. Post program The Commercial Bank

MCB Bank Limited Dear MCB Bank Limited Bank, I trust you're thriving in your endeavors for business success. I firmly believe that lasting success is cultivated when customers are satisfied with their experiences. I am writing to address some issues I encountered in the past month regarding my credit card statement and billing due date. Until recently, I had been receiving my credit card statements via text message, but last month, I did not receive one. Additionally, I wasn't informed about a change in the bill payment due date. Previously, the due date was around the 11th or 12th of every month, and I always ensured to make my payment on the 10th or occasionally on the 11th, depending on the bill date. This led me to assume that my billing due date remained consistent. However, in July, I made my payment on the 10th, only to later discover that the due date had been changed to the 9th without any prior notification. As a result of this change, I incurred late fee charges and additional costs of around 2000 rupees. When I reached out to your helpline, I was informed about the change in the billing due date. I requested leniency, considering it was my first time missing the new due date. Many other banks, like UBL - United Bank Limited adopt a policy of refunding late fees for first-time occurrences. For instance, I faced an other situation with UBL - United Bank Limited where I did not receive their statement, and they charged around 2000 rupees on a 234 rupee bill. However, UBL - United Bank Limited , understanding that it was my first occurrence, promptly refunded the late fee. I would like to express my gratitude to UBL - United Bank Limited for their customer-friendly approach. In contrast, MCB Bank Limited initiated my complaint process, but I was left uncertain about whether they would refund any charges. Subsequently, my complaint was closed with the attached screenshot, which simply states, "Check your account statement." I would appreciate it if you could provide more clarity in such cases, specifying that customers should check their credit card account statement for further details. I kindly request that MCB Bank Limited review this matter and consider revising its approach to handling such situations. Clear communication and customer-oriented policies can go a long way in maintaining customer satisfaction and trust. I've made a correction to your statement: I attempted to update my last address and email, which were incorrectly recorded by MCB. After multiple attempts, the next representative claimed that they had not received any previous requests for these changes. Thank you for your attention to this matter. Sincerely,

We pride ourselves on a great team to serve you. For example,we thought we’d let you in on what we feel makes a great teller. Here are 3 qualities (among others): 1. Customer Service Skills: Ability to interact with customers in a friendly and professional manner, understanding their needs and providing prompt assistance.   2. Attention to Detail: Ensuring all transactions are accurate, handling cash correctly, and meticulously recording all actions to prevent errors. 3. Integrity and Trustworthiness: Handling customers' money and personal information requires a high level of ethics and confidentiality. #banking #communitybanks #customerservice

#hiring 2024 Commercial Banking Early Career Development Program, Minneapolis, United States, fulltime #jobs #jobseekers #careers #Minneapolisjobs #Minnesotajobs #SalesMarketing Apply: https://lnkd.in/ePep4rpN About this role: Wells Fargo is seeking talent to join the 2024 Commercial Banking Early Career Development Program. Learn more about the career areas and lines of business at . Program Overview: Commercial Banking provides financial solutions to businesses with annual sales generally in excess of $10 million. Several of our main business lines are Client Coverage, Credit Solutions and Global Treasury Management. The Commercial Banking Early Career Development Program is a two-year general analyst program focused on gaining exposure to Commercial Banking through an initial phase of business rotations followed by an immersive experience in a single business. The program will promote professional development and skill acquisition through on-the-job experience as well as formal in-person and virtual training, including an upfront introduction to credit and sales fundamentals. In the Commercial Banking Early Career Development Program, you will : Rotate across several business areas to acquire diverse experiences and skill sets as well as determine the roles that align to your career interests. You may be involved in sales, credit, product or strategic activities such as: Partnering with Relationship Managers, Product Specialists and Credit Underwriters to structure multi-million-dollar transactions in specialized industry or product groups. Conducting in-depth market research to support our business development efforts. Contributing to the launch of new business initiatives or internal communication efforts. Understanding and evaluating customer needs to effectively identify Wells Fargo products and services that can help clients achieve their goals. Engaging in creative thinking and idea generation to prepare discussion materials or pitch presentations that address issues impacting our clients or prospects. Program duration: Begins July 2024; 24 months Program structure: Phase one - Rotations: You will begin your program in one of our ten regional locations. During the first phase you will have a variety of business rotations to acquire experience in Client Coverage, Credit Solutions and Global Treasury Management or other Commercial Banking divisions. These rotations will occur within your assigned regional location. Phase two - Immersive Experience: Upon successful completion of your first phase rotations, you will be matched with a team that aligns to your skills and interest for a longer more in-depth experience to support the business. This team may be within your regional location or if outside, will involve a virtual work arrangement or the option to relocate. Post program The Commercial Bank