“We are always looking for ways to enhance the customer and employee experience. We appreciate different and fresh perspectives, which allows us to evolve our approach as the needs of our customers and employees change over time.” Jenny F., director – consumer banking Learn more about the values we hire here: https://lnkd.in/guCn8yg3
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Excellent insights shared by Jennifer, of Lloyds on the theme of 'Bank of the Future' in this interview with McKinsey. She emphasises the benefits of a relentless focus on productivity and appointing senior ownership of end-to-end customer journeys. Jennifer highlights the importance of meticulous examination of the customer-journeys, to drive continuous improvement, with a mindset geared towards enhancing performance every day. "How can we do better tomorrow?" #Banking #Productivity #CustomerExperience
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Discover the key findings from our comprehensive survey on Consumer Duty among UK banking customers. Are you aligned with customer expectations? Stay competitive with our insights! skp.link/0bw #FinancialServices #ConsumerDuty #FinancialInstitutions #SimonKucher
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New research by STRAT7 reveals a strong link between customer centricity and share price growth in FTSE 350 businesses. Those leading in customer centricity, evidenced by language in annual reports, saw a 10% higher growth over three years. Consumer banking, led by NatWest, emerged as the most customer-centric sector. The study emphasises that genuine commitment, not just lip service, is crucial for success in today’s dynamic business landscape. Read on for more: https://bit.ly/49JpV7o #PrivateWealth #PrivateBanking #WealthManagement
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Fascinating insights from this recent survey. Here are some of the shocking (and concerning) statistics they gathered: 1) About 50% of branch employees plan to leave their job in the next year due to low satisfaction 2) About 50% of branch employees spend more time on operational tasks than serving customers 3) Almost 80% want more modern technology in branches to support them Branch interactions are a great way to differentiate yourself as a community bank or credit union. Are you maximizing the value of each touchpoint?
Branch Bank Managers Say Modern Technology Would Improve Job Satisfaction
businesswire.com
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Discover the key findings from our comprehensive survey on Consumer Duty among UK banking customers. Are you aligned with customer expectations? Stay competitive with our insights! skp.link/0bw #FinancialServices #ConsumerDuty #FinancialInstitutions #SimonKucher
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🌟 Turning Challenges into Opportunities in the Banking Sector 🌟 Throughout my career, particularly during my tenure at HDFBC Bank Ltd, I thrived in a dynamic environment by transforming customer care challenges into opportunities for service excellence. Here's what I learned: Personalization is key: Understanding unique customer needs leads to better solutions. Efficiency vs. Effectiveness: Both must be balanced to optimize client satisfaction and operational productivity. Banking professionals, how are you leveraging personalization in your customer interactions? #Banking #CustomerService #ProfessionalGrowth
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Future Branches Boston 2024's upcoming sessions delve into key banking topics including deposit retention strategies, digital transformation for efficiency, talent management importance, fostering long-term customer relationships, personalized experiences through data utilization, and much more! Stay ahead of the curve and walk away with pages of new strategies from leading executives. See the agenda here: https://bit.ly/3UpSDF8 Share your favorite memories from past Future Branches in the comments below! If this is your first time, let us know what you're looking forward to this June! #FutureBranches #banking #creditunions #flashbackfriday
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Is outdated technology holding back your bank's growth potential? Join RSM and @Appian for an exclusive webinar designed to tackle customer experience challenges in the banking industry. Learn more and register today! #BankingInnovation #WebinarAlert
Webinar: unleashing automation solutions for banks
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In a rapidly evolving banking sector, where customers have endless choices, embracing a customer-centric approach is not just a strategic move, but an imperative for survival. By placing customers at the heart of every decision, we can unleash unprecedented growth, foster enduring loyalty, and outshine competitors in the race for excellence. #CustomerExperienceMatters #InnovativeBankingApproach #BankingCompetitiveEdge #DigitalBankingTransformation
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We've had the pleasure of working with the Customer Owned Banking Association this year and welcomed the chance to share the findings through a recent webinar. #banking #insights #customers #marketresearch
The other day I had the opportunity to present to over 100 staff from customer owned banks to share customer insights from the recent pollinate work with the Customer Owned Banking Association. Thanks to Sean Lo Cascio and Steven Kryger for arranging and to all the attendees for the great engagement and questions. #marketresearch #banking #insights #customers
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