Talkdesk’s Post

ICYMI, Talkdesk is celebrating 13 years of innovation, and we couldn't be more proud! 13 years ago, our CEO, Tiago Paiva, had a vision to end poor customer service for good. Since then, our cloud-based platform has revolutionized the customer experience for thousands of enterprise organizations while empowering them to reduce costs, improve efficiency, embrace automation, and enhance customer service. Our powerful software encompasses 70+ ground-breaking products, includes generative AI features, and is globally recognized as a leader in the CCaaS space. To learn more about our epic journey and get a glimpse into the future of Talkdesk, check out the blog post our CEO wrote by clicking the link below: https://lnkd.in/guWXV3uH #Talkdesk #CCaaS #CX #CEO #Innovation #Cloud #SaaS

Why do more than 2,200 customers choose Talkdesk to power their contact center? Because we help them: - Minimize cost - Maximize efficiency - Automate manual work - Improve customer service - Elevate contact center agents Don't just take our word for it... hear the answer directly from our customers themselves! Click the link below to see why we've been rated as a Leader in the G2 Summer Reports for Contact Center software: https://lnkd.in/gUYKmqCR #G2 #CCaaS #SaaS #ContactCenter #Cloud #Talkdesk

🏆 🎉 🥇 Our CEO, Tiago Paiva, has been named the best AI Company CEO in 2024 by AI Breakthrough and we couldn't be more proud! This award recognizes Tiago for his ongoing commitment to the development of ethical AI products that power amazing customer experiences at enterprise organizations. If you'd like to learn more about Tiago and the industry-changing products we are creating at Talkdesk for thousands of enterprise companies worldwide, click the link below: https://lnkd.in/gFVGgA63 ‎ #Talkdesk #AI #CEO #BreakthroughAward #CCaaS #Cloud #SaaS

Breaking news, we are now partnered with Nuvias UC! We're bringing our dynamic, AI-powered solutions across the pond to EMEA, empowering businesses to supercharge their customer experience. If you'd like to learn more about this powerful partnership, keep an eye out because there is more to come soon! #Talkdesk #Partner #NuviasUC #EMEA #CX #AI

Did you get a chance to dive into our KPI benchmarking report yet? The report features data from 3,000 global clients to help you understand the impact of generative AI on contact centers, why self-service and automated technology is necessary, and the importance of operational metrics for all industries. Click the link below to transform these valuable insights into effective action within your organization: https://lnkd.in/gAYX5HWA #AI #CCaaS #ContactCenter #Talkdesk

AI seems to be everywhere, but what does that mean for your contact center? With our AI-powered contact center software, your business can: 💵 Reduce costs 📶 Improve operational efficiency 📈 Automate tasks 🤝 Enhance customer service 💪 Empower agents 🔎 Detect trending topics ❗ And so much more! Click below to learn how we are infusing contact centers with the latest and greatest in generative AI: https://lnkd.in/gMZVEgkw #AI #GenerativeAI #Talkdesk #CCaaS #ContactCenter #Efficiency

Artificial intelligence is revolutionizing the retail industry, transforming every brand-consumer interaction into a personalized and impactful experience. But with great power comes great responsibility... Join us on Thursday, July 11, for an insightful webinar where Michael Klein and Bryan Cabezas will dive into the ethical challenges of AI in retail. Learn about: - Key insights from our Talkdesk Bias & Ethical AI in Retail survey - Strategies for ensuring data security and unbiased AI recommendations - How to build consumer trust in the AI-driven era Click the link below to register and be a part of the conversation shaping the future of retail: https://lnkd.in/gv-RsWfD #EthicalAI #RetailInnovation #TalkdeskWebinar #AI #ConsumerTrust #Talkdesk #Retail

Curious why our customers love Talkdesk? On this Five Star Friday, we're happy to answer that question! Click the link below to find out why this Manager in the IT Services Industry gave us 5/5 stars in their Gartner review: https://gtnr.io/0H1bre6rh #Gartner #Talkdesk #Customer #Friday #IT #CCaaS

Are you looking for some insight into how AI empowers retailers to balance service and sales via contact center software? Luckily, we published an in-depth report with CX Network covering: - Why upskilling contact center agents is a key to success - Ethics to consider while expanding contact centers - Which KPIs major brands use to track contact center growth and efficiency Click below to download the report for free: https://lnkd.in/gcxHw-jK #CXNetwork #Talkdesk #Retail #Revenue #AI #ContactCenter #CustomerService #CCaaS

🌟 We're thrilled to announce that Talkdesk has been named a Leader in the 2024 IDC MarketScape for Contact Center as a Service (CCaaS) software! 📈 We believe this recognition reflects our commitment to delivering exceptional customer experiences with our AI-powered CX platform and purpose-built industry solutions. 🧠 Curious to learn more about the CCaaS market? ⬇️ Get your complimentary excerpt copy of the IDC MarketScape report to see the IDC MarketScape’s independent evaluation of Talkdesk and their purchase recommendations by clicking below: https://lnkd.in/gAY3iP3z #IDC #MarketScape #CCaaS #ContactCenter #TalkDesk #Leader