The Waldorf Hilton, London’s Post

A few essential skills I got to brush up on while working as a waiter, which are also essential in the business realm. I'm not sure if it was me mirroring others through my beliefs or others truly being surprised at a person with my background taking on a waiter's job. However, I felt the need to reflect on what I learned on my journey as a waiter. 🗣️ Communication and teamwork: Working in a fast-paced environment reminded me the art of clear and efficient communication. Communication is the key for a successful teamwork and success often hinges on how well we collaborate. 🧩 Problem-solving and prioritisation: Every day and sometimes every table came with a set of surprises. Solving and prioritising various issues on my feet sharpened my problem-solving abilities. It's all about keeping that ship sailing smoothly! 🧘♂️ Self-control and self-respect: Dealing with diverse (and sometimes hangry) customers in high-pressure situations while being surrounded by delicious food was a test of self-control. Keeping my cool when things got heated and sticking to my eating routine was a lesson in patience and self-respect. Working at a restaurant has been more than just serving food - it has been a masterclass in many essential skills, invaluable in every facet of life. 🚀💼 #ProfessionalGrowth #BusinessSkills

I don’t know who needs to hear 👂 this but…. When you dine at a restaurant please tip the servers and or any staff who served you. The hospitality industry means (treat those as if you want to be treated) As a previous bartender and server I truly started to understand the importance of tipping and what it meant. Do you know by tipping you can.. 1. Save someone from being evicted or losing their house 2. Be the only tipper they had all shift 3. Make them feel recognized and appreciated 4. Be the reason why they have a pep in their step 🚶♀️ 5. Be the stepping stone for them to spread positivity 💫 to others Everything and every decision we make in life has a domino effect. Now be the winning 🏆 person that those hospitality employees need.

Life of Hotel Restaurant Manager 👨💼 1- when a staff leaves the job Manager has not taken proper care and not treated so they left it's so sad 🤔 2- when sale is low Manager is not serious about strategy for sale He is not able to deliver good service sir please check complain is sone thing different it you all senior and director who does not allow Restaurant manager to take decision only you all say do what we tell don't act smart 3- when Guest complain food is not good chef says it's manager fault he has not explain properly and second guest is like that only 4- when Manager need time for family Management and director and senior boss we can take fix off and leave we can go on time we can enjoy family life you 🐂💩

Recently a new connection asked me this question "What would you advise a person who wants to grow professionally in the customer experience field?" I asked if I could respond with a question of my own and asked "Have you ever worked in a restaurant/cafe?" The reason I asked was I found working as a waiter to be a very humbling and incredibly educational experience. I feel liked I learned so much about customers, their needs and behaviours from being that close and personal and obviously dealing with their food on a night out or a special occasion. (Now that I'm a parent I appreciate how rare they can be) Working in the hospitality industry - Teaches you how to think fast and how to think proactively. - It shows you the importance of time management & organisation skills. Importantly though, it teaches you how to learn from your mistakes and gives you the chance to learn how people want to be treated and learn that its the little things that we take for granted that can make someone's experience all that more special to them. What advice would you have given?? #serviceindustry #hospitality

Fun fact. In college, I was a waiter at Red Lobster. 🦀 🦐 🍋 There, I learned a few lessons that still hold true today... - The customer may not always be right. It takes a good waiter to quickly get to know you and help you make the best decisions for you. - Time management can set the experience up for success or failure quickly. No one likes their appetizers to arrive after the entrees. - Managing the details that are important to the customer is critical. If they don't want onions on their salad, better make sure they don't show up. Different role for me today as I support employee benefits advisors, captive managers, and point solutions with their medical stop loss captive strategies. However, the same skills apply. Find a good server if you want the job done to your satisfaction. 😁 #captiveinsurance #employeebenefits #stoploss #customerservice

#customerservice Don’t you think? I see a lot of nasty customers. I train my people to be professional always, to remember that they are on the service side and that the one nasty customer may not ruin the awesome experience for others. But they are people too. It’s sometimes very hard. That is why it is important to give it attention. Through trainings, meetings. Quick pre-shift meetings. And YOU, you can be a nice customer, maybe you can make a difference in the life of a waiter or anyone having a bad day in the service industry. . .. #thursdaythoughts #benice #hospitality #foodforthought #quoteoftheday #selfdevelopment #findyourpassion #findhappiness #behappy #bekind #momaxtrainingsandmore #trainingsandmore #momax

#Appreciation Giving a waiter a tip is a common and widely accepted way to show appreciation for the service provided. It serves as a direct acknowledgment of their effort, attentiveness, and professionalism. In many countries, tipping is not only customary but also an important part of a waiter's income. It can incentivize good service and provide immediate feedback to the server. However, the practice and expectations around tipping can vary significantly by country and culture. In some places, tipping is mandatory and factored into the service model, while in others, it might be seen as optional or even unusual. Overall, tipping can be a positive gesture when done appropriately and in line with local customs, reflecting gratitude for a job well done. Have a blessed day good people. Appreciation

If we don't respect ourselves, our job, and our craft, how can we expect the rest of the world to respect us? Since I started the World's Top Waiter Competition a week ago, I have been overwhelmed by the responses it has garnered. However, not all of these responses have been positive. Surprisingly, many of the negative comments have come from waiters themselves. These comments often stem from individuals who do not respect their job or the craft of waiting tables. Unfortunately, this lack of respect leads to a broader disrespect for our profession and for us as individuals. It's disheartening that some waiters hate their job so much that they try to bring everyone down with them. They fail to see the value in what we do and the impact we can have on the dining experience. This negativity affects their performance and perpetuates the stereotype that waiting tables is not a respectable or worthy profession. On the other hand, I have also encountered so many waiters who genuinely love their jobs. They take pride in meeting new people, providing excellent service, and making good money in the process. These individuals understand the importance of their role and the difference they can make in a customer's day. They respect their job and, in turn, gain the respect of others. The World's Top Waiter Competition was created to highlight and celebrate those who excel in our profession. It's a platform to showcase the skills, dedication, and passion that go into being a top-notch waiter. The competition aims to raise awareness about the importance of our job and bring the respect it deserves. I believe this competition is a crucial step in changing the perception of waiting tables. By participating in and supporting this event, we are sending a message that our work is valuable and worthy of recognition. We are showing the world that being a waiter is not just a job but a craft that requires skill, dedication, and a genuine love for service. The World's Top Waiter Competition has already created a lot of positive energy. Seeing so many people passionate about their work and eager to showcase their talents is inspiring. This competition is not just about winning a title; it's about building a community of like-minded individuals who respect and uplift each other. So, let's focus on the positive vibes and the good. Let's continue to support and celebrate each other, and in doing so, elevate our profession to the level of respect it truly deserves. Together, we can change the perception of waiting tables and ensure that everyone respects our job and craft. The World's Top Waiter Competition To participate click the link: https://lnkd.in/gFuYe6n4 #waiter #waitress #finedining #finediningservice #restaurant #hotel #restaurantmanager #restaurantmanagement #hotelmanager #hotelmanagement #competition #awards #TheWorldsTopWaiter

A guest left this for me today ***Back story*** Guest booked a resort pass. She came to clear her head at our beautiful outside pool. Guest stopped by the front desk to say "she has enjoyed her time but what else is there to do?" We direct her to the bar to get something to eat. Once she got to the bar area she was belittled by her appearance and really offended. Guest came back to desk to speak with me saying she had a bad experience and though we at front desk were accommodating she wanted to leave. The bartender didn't offer her a menu, told her to grab it herself, bartender asked what she had on and told her to put on clothes. The restaurant called for security to assist in the matter because by this time the guest feels threatened by the bartenders actions. Guest attire 2 piece swimsuit, with tank top and mesh pants coverup As a customer service representative I have to be emphatic with how my guest took the situation and try to change the narrative for their experience. Guest perception is real As a leader I have to hold you accountable, hear and understand your actions, then show you a different way to talk with our guests to get a different narrative the next time In customer service we CAN'T really debate a customers perception... It's what we made them feel about us In customer service we CAN change the way we made them feel #customerservice #hospitality #perception #service #goodleadership #hospitalityprofessional #empathy #compassion #learning #hotels #resorts #guestservices #guestexperience -La'Shawn