Tom Abbott’s Post

Engaged employees are your best Brand Ambassadors Engaged employees are more likely to deliver exceptional internal and external customer experiences, reinforcing the link between employee engagement and customer satisfaction. Employee engagement programs positively impact various aspects of your organisation, from morale and innovation to talent retention and customer satisfaction. When workplaces incorporate empathy as a desired skillset, value and culture, employees feel happier, take more creative risks, and are likelier to support their colleagues. Empathy isn't a weakness—it's a superpower in the workplace. Do you know which of your employees are your biggest empathetic influencers? #engagedemployees #engagedorganisations #culturestrategy

Integrating internal and external communications is a strategic approach I always recommend and which I've seen bring real benefits to organisations. ✅ Ensures consistency of message and brand identity, meaning that customers and colleagues experience the business in the same way ✅ Boosts employee engagement - engaged employees are much more likely to be brand advocates ✅ Greatly improves crisis management outcomes - in times of crisis consistent comms from one source is crucial and more effective That's why I always like to keep my hand in and do both internal and external work. Or ideally both at the same time! #corporatecommunications #internalcommunications #employeeengagement #customerexperience

Empower your employer brand through employee advocacy 🚀 Discover how Carl Ras A/S has transformed its employer brand and amplified their reach on social media thanks to employee engagement. According to Emilie Greve Falbe-Hansen, communication manager, this initiative has improved employee satisfaction due to their impactful storytelling approach. Additionally, it has led to a significant increase in visibility on social media, continuously guiding stakeholders, and new followers to their business. 🌟Key Takeaways🌟 -Increased employee satisfaction and engagement 😊 -Enhanced social media interaction 📱 -Higher stakeholder response🌐 👉Explore the full story: https://lnkd.in/e4diDc26

We help improve the CX of the biggest orgs in Europe. We almost always fix this one thing first... It's not: - Journey mapping - Process optimisation - Employee engagement It's their CX ambition. We help clients get clarity on questions such as: "What do you want your company to be known for?". "What do you want customers to feel when you're mentioned?" "What is the customer promise for each business unit or ICP? Do you want to be: - Funny & witty? - Omni-channel and always reachable? - Human-centric and personalised? Once we gain clarity on the CX ambition and translate that to journey ambition. We're able to use this to drive our strategy and how we organise our operations behind the scenes across teams. The result? A consistent brand experience across all channels.

"The Snake and Ladder Model of Employee Engagement" Customers are King, Yes! But, it not only applies to external customers but also the internal ones who are responsible to bring and feed the external customers. Unfortunately, there are many companies who do not give priority to it internal customers, i.e. their employees. The way you think of customers touch point experience, you need to have employee experience touch points. Employers are responsible to tell them what actions will make employees successful in their journey with their organization towards the attainment of a goal. Check out the model below to get an idea of what I mean by creating employee touchpoint experiences. If you need help creating these experiences for your organization, don't hesitate to reach out to us at connect@fahadkazmi.com or connect over call at +918800441146. Our Virtual CHRO services can help you, no matter where you're located on the globe. #virtualchro #employeeexperience #employeetouchpoints #totalrewards #FKConsulting Fahad Kazmi (FK Consulting)

✨ Bridging the Gap: Empowering Client and Employee Engagement 🚀 Nestled in a tier-three city, our digital marketing company is the bridge that connects client and employee engagement, fostering transformation through innovation, one step at a time. 💼 We bridge the gap between client satisfaction, employee empowerment, and a unique community of intrapreneurs. It's about aligning passion with a larger mission. ✨ Our vision guides us in bridging the gap between client and employee engagement, emphasizing innovation, quality, and societal impact. We empower women, embrace Ikigai, and deliver unique excellence. 📈 Challenges from Generation Z? We bridge the gap between extraordinary client expectations and tangible employee outcomes, turning techno-wizards into a force of positivity. 🌐 Our mission is all about bridging the gap between client and employee engagement, fostering women's empowerment, enabling digital transformation, and ensuring the highest quality. Join us in bridging the gap towards excellence.✨ #bridgingthegap #engagement #empowerment #Quality #WhyChooseUs #sentersofttechnologies

𝐂𝐮𝐫𝐢𝐨𝐮𝐬 𝐚𝐛𝐨𝐮𝐭 𝐡𝐨𝐰 𝐀𝐈 𝐜𝐚𝐧 𝐡𝐞𝐥𝐩 𝐲𝐨𝐮 𝐦𝐞𝐚𝐬𝐮𝐫𝐞, 𝐞𝐯𝐚𝐥𝐮𝐚𝐭𝐞, 𝐚𝐧𝐝 𝐢𝐦𝐩𝐫𝐨𝐯𝐞 𝐢𝐧𝐭𝐞𝐫𝐧𝐚𝐥 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧? ✨ Then join our virtual event on June 6th, 9.00-9.45 where we present the Communication Impact Index – an AI-enabled analysis of internal communication. With the Communication Impact Index, we’re on a mission to make communication truly data-driven and thereby increase the impact on employee engagement and business performance. Read more and sign up via the link below 👇 #internalcommunication #engagement #GenerativeAI

Strategic Branding📈 When collaborating with our clients on a strategic branding project, we typically offer support in six areas. It begins with defining your unique value proposition, moving to creating a distinct and consistent brand identity. This allows a brand to build trust and credibility with customers, employees, investors and stakeholders. It also drives customer loyalty, and increases the value of a business, improving employee engagement and motivation. Let us know if you'd like us to do this for you. #BrandDevelopment #BrandingProcess #StrategicBranding

Poor internal communication is likely to have a negative ripple effect on employee engagement, retention, customer experience, and business success. This is why it is important to ensure that your internal communication is on point. Need help? We can work on your existing comms strategy to make it more inclusive. No matter how challenging your problem is, we'll handle it effectively, providing you with a sustainable solution. Want to learn how our communication consultancy can benefit? Get in touch here and we will answer all your questions: https://bit.ly/3tLa2x6 #InternalCommunication #EmployeeEngagement #StaffRetention #CustomerExperience

I've been presenting this talk since 2018 and it's always a winner. "Tailor-made for each audience, Erik looks at the Cognitive and Emotional biases that affect our seemingly rational decision-making and shape our behaviour. He examines these from the viewpoints of both consumer and producer of information and applies these principles to Marketing, Sales, Customer Engagement, Customer Experience as well as Employee Engagement."