Meet SuperTOBi 🦸🪄 Our new Generative AI virtual assistant will be here to save the day, coming to customers across Europe. SuperTOBi is the next generation of our existing chatbot, which overcomes previous limitations and engages in more natural conversation. But don’t fear, if it can’t answer a question it’ll automatically transfer to a person that can. Say hi to SuperTOBi and find out more below ⤵️ https://lnkd.in/emR2stuy #GenAI #AI #GenerativeAI #Vodafone #CustomerService #Chatbots
SuperTOBi has arrived! 🦸🪄 Looking forward to seeing this AI hero tackle customer challenges. Does it have a sidekick?
Fake employees in customer support can severely harm a company by: 1. **Eroding Customer Trust**: Discovering fake representatives can make customers lose faith in the company. 2. **Lowering Service Quality**: Untrained fake employees can lead to unresolved issues and poor service. 3. **Legal and Ethical Risks**: This practice can result in legal problems and damage the company’s reputation. 4. **Financial Loss**: Poor service and lost customers directly affect the company's revenue.
❤️ THIS! I am absolutely DELIGHTED to be part of such a customer centric, business changing journey with 2 of my favourite organisations! This is only the beginning of a pivotal time in customer experience Microsoft Vodafone #empoweringorganisations #toconnectforabetterfuture Luca CassaniSilvia CandianiNir Evron
Impressive! Adding vision capabilities to TOBi would be great. Customers could take a photo, and TOBi could help by explaining it. Add a camera button. 🙂
I have presented the same idea back in 2015 and also gave the chatbot super nickname!
This is really interesting, and I'm looking forward to it. In fact, TOBI has gotten a lot better over the last five years.
Looks great!
heads up to the design
MBA - Technology Strategist at Microsoft, driving digital transformation in Telco&Media
2wwhat a great story and what a great ambition from the team at Vodafone!