At Servicepower, we resonate deeply with Vodafone's insights on the #TrustGap 🕳️. The significant 11% gap in customer trust highlights the urgent need for businesses to rethink their approach in how they engage with and build relationships with their customers. By leveraging technology such as #AI and focusing on a human-first application, businesses can not only bridge this gap but also foster a deeper, more trusting connection with their clientele.
We believe that integrating #AI with a human-first mindset can be transformative. AI can analyze vast amounts of data to provide personalized experiences, while human interaction adds empathy and understanding, crucial for building trust. Interestingly, studies have shown that in medical settings, patients often perceive AI-generated responses as more empathetic than those from human providers, suggesting a significant potential for AI to enhance customer relationships across various fields.
#Customer #ArtificialIntelligence #Technology
Customers don’t trust businesses as much as businesses think they do – by a margin of 11%.
This is what we call the #TrustGap 🕳️
But how can businesses close the divide and bring customers closer?
Technology may be the answer. Our research has found that…
▶️ Businesses that use #AI to benefit their customers can halve the gap
▶️ Human-first application of tech can boost trust scores by up to 16%
Vodafone Business and LSE Consulting’s #FitForTheFuture report uncovers the trends and insights around technology and their potential for closing the customer trust gap.
Discover more here: https://lnkd.in/e96_jHwu
#Businesses #Customer #ArtificialIntelligence #Technology #Report #Insights
Telecom Engineer @HighTechNext Telecom Pvt. Ltd | Ex- Intern @salesforce | Undergraduate Electronics and Telecommunication Engineer @KIIT University
2wFascinating insights! Leveraging AI and human-centric tech strategies clearly shows great potential in bridging the trust gap. Thanks for sharing this valuable research, Vodafone!