Vodafone and Three U.K. confirm merger talks.

Vodafone and Three U.K. confirm merger talks.

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After months of speculation, mobile network operator Vodafone UK has confirmed that they are officially in “discussions” with Three UK about the possibility of creating a 51%-49% joint venture merger and the U.K.'s largest Operator with 27 million subscribers.

In a press release, Vodafone offered their rationale for the deal as being 5G investments “The UK Government rightly sees 5G as transformational for the economy and society and critical to the UK becoming more competitive in an increasingly digital world.”

Vodafone is playing to the tune of the regulator by tying its rationale to 5G investments to create a digital 5G leader. All the right notes to appease the regulator. However, there is certainly more to this M&A story. It has been well documented that Vodafone has been under pressure recently to improve its performance. Its share price has dropped 54% in the last five years. And its net debt – as reported at the end of March – exceeds its current market value by about £7.4 billion ($8.5 billion). Vodafone has been vocal that M&A is a cornerstone strategy to drive this turnaround. As recently as February, Nick Read, the chief executive of Vodafone, said he had entered M&A talks in its biggest markets o strike deals with “speed and resolve”, arguing that the European telecoms industry must consolidate to create more profitable businesses that are more attractive to investors.

At the same time, Hutch has been seeking a transaction that will help the business to achieve scale and increased profitability. Such as in 2016, when Hutchison-owned Three was courting Telefónica's O2 business, and the UK was still part of the European Union (EU). However, at the time, this deal was blocked by regulators.

See our previous post on State of the UK Mobile Market to see specifically the challenges both Three and Voda have faced. The biggest being marginal profits, no true fixed broadband play and NPS scores that trail the other MNOs.

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The merged business would, claims Vodafone, challenge the two already consolidated players (BT EE and Virgin O2) for all UK customers and bring “benefits through competitively priced access to a third reliable, high quality, and secure 5G network throughout the UK“.

However, the benefits of such a merger aren’t quite as clear as in the case of BT and EE or O2 and Virgin Media, which predominantly reflected the combining of a fixed-line business on one side and mobile businesses on the other. By comparison, Three UK doesn’t have a fixed line business, and Vodafone has some of its business fibre, but its consumer base is mainly supported via its partnerships with Openreach and CityFibre.

The merger would be subject to an in-depth investigation by the CMA, which I’d suggest will focus on several key areas. According to Ofcom data, the new entirety would hold large quantities of the spectrum – as much as 49% of all licensed bands. It would also eliminate a competitor, turning the UK from a four- to a three-player mobile market, potential presenting a risk of increased prices at a time of rising inflation and squeezed household budgets. 

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Further, a combined entity will mean one less place for MVNOs to go for a hosting deal. Vodafone and Three have had quite opposing views towards MVNOs in the past, with Three known to openly embrace the MVNO model, whereas Vodafone has been less supportive over recent years. In previous mergers, there have been remedies involving MVNOs, including divesting MVNO sub-brands or allowing preferential network access to MVNOs to create a meaningful competitor. Divestment of an MVNO does not look possible in this case as neither Voda’s Voxi nor Three’s Smarty brand possesses enough scale to be considered a significant market player for competition purposes. So perhaps a remedy will focus on offering network access. I’d suggest that the combined entity would also be required to give up some of its spectrum. Although the challenge here will be that giving up a meaningful amount of spectrum will go against the principles of the combined entity, creating a 5G powerhouse.

The consolidation movement continues with gusto in the U.K. I, for one, will be most interested to see how the CMA approaches the competition question, particularly regarding the wholesale market.

Alexandre Moussinga

Technical Support Specialist at American Express

8mo

Next day i called and an agent told me that they cannot give me a proof of usage without a proof of purchase. So many different stories from brainless customer service agents.. When i insisted again to talk to the complain team, they told me that my the system does not see proof of usage for my phone, a phone that I have been using for more than 1 year. AMAZING STORY FROM THE THREE CUSTOMER CARE. DIFFERENT CUSTOMER AGENTS TELLING ME DIFFERENT STORIES NONE OF MY EMAIL HAVE NEVER RESPONDED TO MY EMAIL. FOR A PHONE THAT I HAVE BEEN USING FOR MORE THAN 11 MONTHS AND THEY ARE TELLING ME THAT THEY CANNOT FIND ANY PROOF OF USAGE. I would like to have this matter to be resolved as soon as possible and I hope you will help me. I have been a customer for many years and such behaviour can only encourage me to close my account and my family one. Regards

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Alexandre Moussinga

Technical Support Specialist at American Express

8mo

Hello Dear . Sorry for the direct approach.  I am sending you this email , because I have been very frustrated by the Three customer service team. As a customer for more than 7 years, I strongly believe that i should be given more considerations. I raised a complain but the complain team sent me away. And I strongly believe that these behaviours are taking away many of your customers. I recently lost my phone and my insurer officially asked me to provide a prof of barring and proof of using. I then formally emailed THREE (proofs@3mails.com), and never received a response. i had to call 2 days ago for them to tell me that they firstly need to call baring the lost phone. I gave them the phone details and they said that in 5 working day I should received an email of proof of usage. 5 days later i called and the agent told me that in 72 hours I would receive it. Past 22 hours I called again and asked to speak to the complain team. The agent reassured me that he will personally call me next day to make sure that i got it. Next day he called and i told him that i have not received it , he then disconnected the call.

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Rafael Silva Coelho

19" Racks, -48V DC / -60V DC Telecom Circuit Protectors and Power Distribution UK

1y

Vodafone and Three merger can be a drive for a more competitive market in the UK, it will certainly be welcomed to many users over here.

Kristina Chaurova

Head of Business Transformation | Quema | Building scalable and secure IT infrastructures and allocating dedicated IT engineers from our team

1y

Hamish, thanks for sharing!

Mike Higham

Looking for New Opportunities

1y

Will this leave room for another MNO to enter the market (assuming it gets approval) or is it too competitive? Will the MVNO space expand even further.......

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