Account Takeover

Account Takeover is where an unauthorised third party takes control of your Sky account. There’s two main reasons they might do this:

• Intercepting communications – from your bank, email provider, or any online account that uses your mobile phone to reset passwords or send One Time Authentication Codes (OTAC). For example, social media or payment providers.
• Ordering mobile devices, accessories, or replacement SIMs, and applying for additional services.

Think you might have been victim of an Account Takeover? Go to: Protecting yourself from Fraud to see our guidance.