This graph shows the American Customer Satisfaction Index (ACSI) score of customer satisfaction with online travel websites from 2000 to 2024. In 2024, the customer satisfaction score was 77 out of 100 points, increasing by one point over the previous year.
U.S. customer satisfaction with online travel websites from 2000 to 2024
(index score)
Characteristic
ACSI score
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Data from interviews with approximately 70,000 customers annually are used as inputs into an econometric model to measure satisfaction with more than 200 companies in 44 industries and 10 economic sectors, as well as more than 130 federal government departments, agencies, and websites. Results are released on a monthly basis with all measures reported using a 0-100 scale. No data for 2013 available as measurement for the Internet travel industry was moved from the fourth quarter of 2013 to the first quarter of 2014.
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ACSI®. (April 23, 2024). U.S. customer satisfaction with online travel websites from 2000 to 2024 (index score) [Graph]. In Statista. Retrieved July 21, 2024, from https://www.statista.com/statistics/185777/us-customer-satisfaction-with-online-travel-web-sites-since-2000/
ACSI®. "U.S. customer satisfaction with online travel websites from 2000 to 2024 (index score)." Chart. April 23, 2024. Statista. Accessed July 21, 2024. https://www.statista.com/statistics/185777/us-customer-satisfaction-with-online-travel-web-sites-since-2000/
ACSI®. (2024). U.S. customer satisfaction with online travel websites from 2000 to 2024 (index score). Statista. Statista Inc.. Accessed: July 21, 2024. https://www.statista.com/statistics/185777/us-customer-satisfaction-with-online-travel-web-sites-since-2000/
ACSI®. "U.S. Customer Satisfaction with Online Travel Websites from 2000 to 2024 (Index Score)." Statista, Statista Inc., 23 Apr 2024, https://www.statista.com/statistics/185777/us-customer-satisfaction-with-online-travel-web-sites-since-2000/
ACSI®, U.S. customer satisfaction with online travel websites from 2000 to 2024 (index score) Statista, https://www.statista.com/statistics/185777/us-customer-satisfaction-with-online-travel-web-sites-since-2000/ (last visited July 21, 2024)
U.S. customer satisfaction with online travel websites from 2000 to 2024 (index score) [Graph], ACSI®, April 23, 2024. [Online]. Available: https://www.statista.com/statistics/185777/us-customer-satisfaction-with-online-travel-web-sites-since-2000/
