Amazon Pay

Amazon Pay is an end-to-end payment solution that gives hundreds of millions of active Amazon customers[1] a familiar, fast, and secure way to complete their purchase through your online store. Shoppers can use the address and payment information already stored in their Amazon account to check out - avoiding account creation or the need to re-enter their billing and shipping information. The performance is continually optimised by technology, learnings, and best practices from Amazon.

At no fixed monthly fees, Amazon Pay can help you to:

• Increase conversion by offering a highly trusted digital payment option.

• Reduce friction with a seamless payment process that can be completed in minimal clicks.

• Acquire new customers: An active base of online shoppers helps reduce decline handling and fraud risk.

Why Amazon Pay?

• Convenience: A familiar, seamless experience for 300m+ ww active Amazon customer accounts.

• User affinity: 91% of consumers say they’d use Amazon Pay again (1).

• Advanced fraud prevention: Sophisticated technology and dedicated staff helps fight fraud.

• Trust: 70% of users rated their trust in the Amazon Pay brand a 9 or 10 (10=extremely satisfied) (2).

Features

• PSD2 compliant: The Second Payment Services Directive (PSD2) is a revision and a replacement of the first Payment Services Directive, regulating all payment services across the European Economic Area (EEA). PSD2 introduces Strong Customer Authentication (SCA), which will apply to online card payments in the EEA.

• Multi-currency: Maintain the local currency experience across the shopping journey and help customers avoid currency conversion fees from their credit card issuer or bank.

• Multi-language: For English, French, German, Italian, Japanese, and Spanish, Amazon Pay retains the localised experience by sending order confirmation emails to customers in their local language.

• Amazon Sign-in: Reduce friction during account creation and sign-in by offering a fast and secure way for customers to authenticate through Amazon. Shoppers with an active Amazon account don’t need to login again.

• Automatic Decline Handling: Reduce lost sales with a consistent experience for customers to gracefully recover from a declined payment.

• Payment Protection Policy: Protection against fraud-related chargebacks (3)

• Amazon Pay A-to-z Guarantee: Increase customer confidence to complete purchase in your online store with extra assurance on the timeliness of delivery and order quality (4)

(1) Represents active Amazon customer accounts, 2020.(2) Consumer Net Promoter Score (NPS) Surveys: Conducted by Amazon Pay in 2019 among US, UK, DE, FR, IT, and ES consumers who had used Amazon Pay in the 12 months preceding to the survey launch dates.(3) For eligible transactions detailed on the Amazon Pay Customer Agreement.(4) Available for qualified physical goods purchases only.