We can help you...

Resolve disputes

in an efficient and ethical way beyond alternative dispute resolution [ADR]

Reduce service failure cost

by identifying the root cause of complaints

Be competitive

through training, consultancy and comprehensive analysis

Improve customer service

through actionable insights

Explore our services

Why choose Ombudsman Services?

Since 2002, we have been helping businesses in the energy, communications, heat and private parking sectors transform their customer service with balanced, fair and independent dispute resolution.

We're more than alternative dispute resolution [ADR]. We're an independent, trusted advisor and critical friend.

Make smart choices based on valuable insights from data analysis
Exceed customer and regulatory expectations
Manage evidence with ease and transparency through our case management system
Access tailor-made support from our team of consultants and sector experts
Receive regular visits, reviews, training and consultancy
Discover opportunities to shine and collaborate across sectors
Benefit from added value initiatives, thought leadership events and partnerships

Watch our video to discover how we can help your business

We're fair and impartial

Rather than building a case for one side, we put empathy, transparency and honesty at the heart of our service to make your customers happy.

We take into account

Both sides of the story
Relevant regulation
The law
Best industry practices

2,600+

Businesses helped

520,000+

Complaints handled

17

Years experience

*Source: Ombudsman Services Data. All cases accepted within terms of reference across all sectors ombudsman have served, from 2003 to 2019

Become a member and join a scheme?

Become a member to meet your regulatory needs and access a world of great services and benefits. Fill in our simple form and a member of our team will be in touch.

Join today

Want to talk about your needs or have a question?

Call:

Email: partners@trustalliancegroup.org

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Latest news and events

Communications Sector Liaison Panel [July 2022]

Event: 20/07/2022

Join us for on Wednesday 20th July for our first in-person Communications SLP since 2019.

Energy Sector Liaison Panel [July 2022]

Event: 21/07/2022

Join us on Thursday 21st July for our first in-person Energy SLP since 2019.

Recent consultations | March 2022

Published on: 16/03/2022

A round up of recent consultations conducted across our sectors and relevant public services.

Turn complaints into insight