We’re lucky as travel writers — we have had the chance to experience some of the world’s best places to stay. But it’s not all champagne on arrival and expensive marble bathrooms. From spirit-sapping admin at check-in to absentee kettles and grotty bedspreads, here are all the things hotels get wrong… and giving credit where it’s due, the things they get right.
• The 17 most annoying things hotels get wrong all the time
Video director and editor: Min Sett Hein
Presenters: Liz Edwards and Cathy Adams
Interviewer: Hannah Gravett
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