kaufmann.dk Reviews

14,322  •  Excellent
TrustScore 5 out of 5

4.8

In the Men's Clothing Store category

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Reviews4.8

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Rated 3 out of 5 stars

Bought online and they made a mistake…

Bought online and they made a mistake with the order (put the wrong item). Went phisically to the shop in Vejle to correct it and not even a word "sorry" just "aha" and gave me the correct shirt.
I am not putting less score because its not first time I am buying from this store and all other times it went well and service was good.

Date of experience: 18 May 2023

Reply from kaufmann.dk

Hi Eligijus.
Thank you for your review here on Trustpilot.
First of all, I am very sorry that we have sent you the wrong item. This was a mistake made at our warehouse and I am happy, that you've had the problem solved in out store in Vejle.
It's very regrettable that the sales person in Vejle did not apologize for the mistake, althoung I am sure he was very sorry but instead focused on solving the issue.
If there's any further questions I would be happy to hear from you on 8730 4647 or kundeservice@kaufmann.dk.
I wish you a good day.
Best regards Rasmus, kaufmann.dk


Rated 5 out of 5 stars

excellent team

excellent team! I received a quick solution to the problem, answers and very pleasant communication! Always satisfied with the quality and staff!

Date of experience: 26 September 2023