Switched On Insurance Reviews

It was a very easy and simple web based application. Have all your serial and IMEI numbers handy when completing your application. The cost of the 3-device package was very reasonable at £20 per month. I looked for stand alone insurance since my new contents cover insurance doesn't cover phones. It's becoming increasingly common due to the high incidence of loss and theft these days I guess. I hope I never need to claim, but I do have peace of mind.

Date of experience: 12 July 2024

Very happy that I cancelled this insurance. I just spoke to a chap called Lucas and he confirmed that one of the policies I had purchased was void because the value of an iPad mini cellular 256gb 2021 was not accurate.

There was no option to input an accurate value. Lucas explained that if you input the device details manually you can specify an accurate value.
I feel mislead at the time of purchase and this experience has soured me on this organisation.

Two stars because the staff I have spoken to were pleasant.

Edit : 44 minutes after the review was posted publicly a request for information has been made, if you do not respond within three days the review is removed. Downgrade to one star.

Date of experience: 16 July 2024

I have been with us for years before it’s always been fast and great service 10/10

Date of experience: 06 July 2024

I damaged my phone. It took 2 working days for them to even review my claim. After uploading all documents requested I was offered a switch out and was informed that after receiving the damaged phone I would receive a new device within 24-72 hours. When they received the phone I received an email to say due to the high value of the device they needed to send it to Honor for a repair and I would receive it back within 12-14 business days. I don't understand how they have changed from a switch out to a repair when they would have known the value of the device when I first put my claim in!

Date of experience: 12 July 2024

Adam was the person who dealt with my request. He is a very knowledgeable and extremely polite, efficient young man

Date of experience: 04 July 2024

Rebecca was excellent understood my needs and amended the policy to give me exactly what I wanted. I would recommend for your travelling Insurance needs the costs were very competitive

Date of experience: 03 July 2024

Was getting frustrated with the website as I couldn't figure out how to close an old policy, with dread logged onto the chatbot to try and get it sorted that way, ended up being connected with Kevin who shut down my old policy and issued me with a refund in literal seconds. Great customer service, cheers Kevin

Date of experience: 21 June 2024

These guys are absolute life savers. I had a brilliant experience from their side after I suffered an injury while Skiing. They took care of everything. Thank you very much and sorry it has taken so long to write this review.

Date of experience: 24 June 2023

This company is good. I had a claim and it was dealt with and resolved very straightforwardly, and the staff on the phone were always helpful and clear.

If you need a replacement phone, you have to send off your damaged one first and be without it for a few days, which is not as good as having a courier swap on the doorstep, but otherwise everything is good. I like the simplicity of the policy, easy to understand.

Date of experience: 14 June 2024

Quick efficient service good website easy to follow even for a 70 year old like me, got a good price covered all aspects of mobile phone insurance- feel protected now.

Date of experience: 25 June 2024

The young lady was a very polite customer service advisor, well briefed and very informative.
I was pleasantly surprised at her depth of knowledge and went the extra mile to ensure that I was content with my final product.

Date of experience: 14 June 2024

Decided to use these guys to insure my Gaming Laptop after I realized my manufacturer warranty was only for 1 year and not 2.

Process was super simple and easy. Uploaded proof of purchase with no problems at all; I even made a typo on device model and it was sorted out within 5 minutes with a quick call.

I'm not sure on the claims process yet, but everything else was brilliant - hopefully I never have to use it!

Date of experience: 22 May 2024

This insurance was very comparable to others for the same product. Website very easy to use. I also had the option of paying in full, monthly or up front.
Great service once done the paperwork was there online immediately.

Date of experience: 15 May 2024

Easy website and no messing about. All sorted within 10 minutes- a really good price for Mobil phone insurance

Date of experience: 08 June 2024

I was able to judge from the website which insurance quote that I wanted

Date of experience: 06 July 2024

Great service

Date of experience: 18 July 2024

I made a DOB mistake on my application for travel insurance, noticed last night and emailed not long before they closed. I received an email that night asking for the correct details . Following morning I received email for new documents. No fee , no hassle , great customer service.
Happy traveller 😁

Date of experience: 16 April 2024

You very helpfully called me when I wasn’t sure which bankcard I had on my auto renew. It kept my device protected and saved me a phone call.

Date of experience: 20 June 2024

Being new to the Apple ecosystem, I believe that it is extremely important to protect my wares. Having checked a multitude of possible providers of gadget insurance cover, I finally settled to go with Switched On. They offered instant cover and provided exactly what I was hoping for especially the e-Wallet cover that many providers did not offer. I’m happy with the monthly payments, so a win/win situation.

The whole process navigating through the website was easy, simple and without fuss. Extremely helpful and clear from start to finish.

Regards

Date of experience: 12 March 2024

After some confusion on my part it was all efficiently sorted by your wonderful team. Thank you.

Date of experience: 13 June 2024