Head, Planning & Scheduling
NTUC LearningHub
Singapore, Singapore
Be among the first 25 applicants
See who NTUC LearningHub has hired for this role
*Please note that the work location is at Jurong East.
Manage Planning and Scheduling Operations
• Lead and manage a team of Schedulers to ensure maximum number of classes are scheduled with resources available:
- Develop annual scheduling plan for each product type.
- Coordinate resources (e.g. venues/licenses/trainers/equip) to book schedule.
- Track and monitor the enrolment rates.
- Respond, monitor and follow up on unplanned scheduling requests.
- Monitor and report on utilisation rate, cancellations and sufficiency of capacity.
- Work with stakeholders to inform learners on class postponement or cancellations.
• Ensure administrative activities are completed timely:
- Course code creation in the system.
- Processing of payment to Trainers (honorarium).
- Assignment/Un-assignment of Zoom licenses to virtual-led Trainers.
• Perform data-driven analysis to plan and optimise resources:
- Analyse trends to classify courses based on slow/fast movers, and evergreen demand.
- Analyse trends to determine sufficiency of resources/capacity.
- Analyse trends to determine and optimise utilisation by time periods and venues.
- Perform cost-benefit analysis to prioritise resource allocations.
- Perform forecasting to ensure schedules closely matches market demand.
- Review data with Heads of Products to cater to any market correction.
Manage Stakeholders
• Lead weekly/monthly forecast reviews with respective Heads of Products and Sales.
• Present monthly statistics to management at operations and management conferences.
• Communicate with stakeholders to provide prompt and relevant updates.
• Review feedback from internal stakeholders on planning and scheduling improvements.
• Evaluate stakeholder needs, priorities and manage their expectations and feedback.
• Establish and strengthen long-term stakeholder relationships.
Support Product and Services Improvements
• Conduct frequent reviews of trainer and equipment availability with Heads of Product.
• Conduct frequent reviews of classroom capacity planning with Head of Facilities.
• Conduct frequent reviews of customer needs with Head of Corp/Consumer Sales.
• Provide feedback to internal stakeholders.on venues, service delivery and trainers.
• Provide feedback to internal stakeholders on take-up rates and cancellations.
Support Human Resource, Technology and/or Finance Operations
• Lead financial budgeting process for infrastructure resources and scheduling activities.
• Monitor manpower utilisation and ensure manpower is correctly sized to workload.
• Drive cross-training efforts to ensure staff are multi-skilled and cross-deployable.
• Drive and support corporate governance measures.
• Manage recruitment and retention efforts in the dept.
• Champion continuous improvement and productivity projects within the dept.
• Develop workplace technology approaches for productivity improvement and innovation.
• Collaborate and work together on joint projects with other Ops teams and/or Depts.
Drive Organisational Performance
• Define common goals, direction and accountability.
• Oversee talent, performance management and manpower planning for the dept:
- Conduct manpower resource planning based on business and demand analyses.
- Manage the recruitment and selection of new staff,
- Develop staff through ongoing coaching, mentoring and career discussion,
- Create succession planning and long-term resourcing across the organisation,
• Implement enterprise risk management, business continuity and mitigation plans
• Establish organisational quality assurance philosophy and policies.
• Establish and achieve scheduling targets within the financial budget allocated.
Manage Vendors
• Track and feedback partner/venue performance.
• Escalate contractual and performance issues with internal stakeholders.
Requirements:
• At least 10 years of experience in leading teams in the planning or scheduling function to maximise capacity utilisation.
• Strong foundation in data analytics, trend analysis and forecasting.
• Good understanding of commercials and profitability.
• Good stakeholder engagement and relationship management.
• Good communication and presentation skills.
• Able to generate insights from complex data and explain with succinct simplicity.
• Self-starter and entrepreneurial, able to roll up sleeves and work in a fast-paced environment.
• Experience in schedule planning in airline passenger/cargo, transportation or production welcomed.
• Experience in the use of visualisation tools such as Power BI or Tableau.
• Experience in the use of Microsoft Power Platforms (Power Automate, Power Apps, SharePoint).
• Experience in the application of Lean or Six Sigma to improve efficiencies.
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Strategy/Planning -
Industries
Professional Training and Coaching
Referrals increase your chances of interviewing at NTUC LearningHub by 2x
See who you knowGet notified about new Head of Planning jobs in Singapore, Singapore.
Sign in to create job alertSimilar jobs
People also viewed
-
Chief of Staff, CEO Office
LOKA HOLDINGS (SINGAPORE BRANCH)
-
Deputy Head of Department (Application and Engineering)
Deputy Head of Department (Application and Engineering)
-
Head of Office, Interim Operational Hub (Based in Abu Dhabi, UAE)
Head of Office, Interim Operational Hub (Based in Abu Dhabi, UAE)
-
Head of Planning
THE IYO BANK, LTD. SINGAPORE BRANCH
-
Strategic Planning Director
Strategic Planning Director
-
Managing Director - Operations
Managing Director - Operations
-
Regional Planning Director (Retail MNC)
Regional Planning Director (Retail MNC)
-
Head of Global Outsourced Procurement
Head of Global Outsourced Procurement
-
Director, Commercial
Director, Commercial
-
Operations Director, Contract Logistics – Singapore & Malaysia
Operations Director, Contract Logistics – Singapore & Malaysia
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub