KCOM Reviews

1,779  •  Average
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Corey and Dan (comms 3 )…

Today we had Corey and Dan (comms 3 ) install our full fibre package. Very professional team, shoes off immediately when they entered the property, explained everything they were doing, left everything clean and tidy once finished. Highly recommend.

Date of experience: 19 July 2024

Reply from KCOM

Good Afternoon Michael

Thank you so much for taking the time to leave this awesome 5 star review.

I am thrilled to hear you had such a great experience with our fabulous engineering team. It is a pleasure to hear that you found Corey and Dan to be so considerate an professional.

Your kind words will be passed to ensure they received the recognition deserved for a job well done. Please do not hesitate to give the team a call on 01482 602555 should you need anything.

Pleasure to have you aboard

Kind Regards

Wayne

Rated 5 out of 5 stars

Wi-Fi installation

Had WiFi put in by Harry Craig & Dereck
Today they were respectful helpful friendly & did a excellent job nothing was too much trouble & explained options to property all done in a careful & timely manner

Date of experience: 18 July 2024

Reply from KCOM

Good Afternoon Carol

Thank you so much for taking the time to leave this amazing 5 star review.

I am so pleased to hear that you were so happy with your recent installation experience with our fabulous engineering team.

I will ensure your kind words are passed on so that Harry, Craig and Derek get the recognition deserved for a job well done.

Please do not hesitate to reach out to us on 01482 602555 should you need anything at all.

Pleasure to have you aboard

Kind Regards

Wayne

Rated 5 out of 5 stars

Great Job all round!!

Sam K and Adam C did a great job installing the fibre to my property.
Daniel who called me initially was incredibly friendly, helpful and explained everything well to me. I called him back a couple more times to ask about the work being carried out and he went away and confirmed everything quickly for me to put my mind (and the wife's) at ease. Over all, very pleased with my experience with KCOM and would recommend to everyone!

Date of experience: 11 July 2024

Reply from KCOM

Good Afternoon Virendra

Thank you so much for taking the time to leave this amazing 5 star review.

I am so pleased to hear that you were so happy with your recent installation experience with our fabulous engineering team.

I will ensure your kind words are passed on so that Sam and Adam get the recognition deserved for a job well done.

Please do not hesitate to reach out to us on 01482 602555 should you need anything at all.

Pleasure to have you aboard

Kind Regards

Wayne

Rated 5 out of 5 stars

Corey and Dan, they're WiFi Man.

Just had Corey and Dan B put my fibre in. Pleasant and professional lads never stopped smiling, till they couldn't find van keys 🤣. Shoes off immediately without asking, explained everything and tidy. Well impressed.

Date of experience: 16 July 2024

Reply from KCOM

Good Afternoon Peter

Thank you so much for taking the time to leave this amazing 5 star review.

I am so pleased to hear that you were so happy with your recent installation experience with our fabulous engineering team.

I will ensure your kind words are passed on so that Corey and Dan get the recognition deserved for a job well done.

Please do not hesitate to reach out to us on 01482 602555 should you need anything at all.

Pleasure to have you aboard

Kind Regards

Wayne

Rated 2 out of 5 stars

Very poor performance and service

Very poor performance and service, they sell you a contract, then proceed to take more money than agreed, when I complained they said it was done in error, strange the money is still owed and not been returned.
Something is wrong but they tried not to address it, finally they admitted to overcharging, money still not returned ?
Have made many calls and complaints, feels like a waste of time, nothing ever gets resolved.
Kcom you should be ashamed.

Date of experience: 12 July 2024

Reply from KCOM

Good Morning John

Thank you for taking the time to leave this review and for providing your contact details.

I will look into this for you and come back to you next week with an update.

Kind Regards

Wayne

Rated 3 out of 5 stars

Be careful what they tell you

Internet is fine. Just don’t trust what they tell you . I was told as I was opening a new account I would have my damaged internet wire fixed for free. But have been charged £120 now .

Date of experience: 19 July 2024

Rated 5 out of 5 stars

I wasn't present whilst the��

I wasn't present whilst the installation took place however a friend of mine was there to over see everything and am very happy with the results and speed efficiency that had been installed 👍

Date of experience: 19 July 2024

Reply from KCOM

Good Afternoon Shane

Thank you so much for taking the time to leave this awesome 5 star review.

I am thrilled to hear you had such a great experience with our fabulous engineering team and we're so pleased with the work you saw upon your return home.

Please do not hesitate to give the team a call on 01482 602555 should you need anything.

Pleasure to have you aboard

Kind Regards

Wayne

Rated 1 out of 5 stars

kcom the same bad company

customer service is absolutely useless been 3 weeks with no telephone. supposedly its been escalated 4 times but no feedback and constantly have to chase them.

Date of experience: 17 July 2024

Reply from KCOM

Good Morning Peter

Thank you for taking the time to leave this review and for providing your contact details.

I can see that a complaint has been raised and I will look into this and provide an update for you next week on this case.

Kind Regards

Wayne

Rated 1 out of 5 stars

Useless complaints system

I have contacted KCOM 3 times since January via their complaints procedure with no resolution to my complaint plus multiple phone calls that fell on deaf ears. Still no resolution. I migrated in November 23 and they’ve only acknowledged it in July 24! If you have a problem don’t expect results. Next stop Ofcom

Date of experience: 11 July 2024

Reply from KCOM

Good Morning Catherine

Thank you you for taking the time to leave this review and for providing these details.

I'm so sorry you have had such difficulties, the latest ticket has been sent off to the relevant team for this to be investigated and I will chase this up for you and provide an update next week.

Kind Regards

Wayne

Rated 5 out of 5 stars

Kcom was excellent

Kcom was on time, explained the procedure before and after installing new fibre broadband. No mess, no problems. The engineer set up my 2 tvs and my phone as well.

Date of experience: 11 July 2024

Reply from KCOM

Good Afternoon Shirley

Thank you so much for taking the time to leave this great 5 star review.

I am thrilled to hear you had such a great start to your KCOM journey with our fabulous engineer team and that you were so please with the quality of work and their conduct as they carried out the work to get you on our superfast network.

Please do not hesitate to give the team a call on 01482 602555 should you need anything.

Pleasure to have you aboard

Kind Regards

Wayne

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience! Liam and Dan from Comms 2 were really helpful and polite. They explained everything they were doing and were extremely professional, event hoovered up after themselves! Highly recommended!

Date of experience: 17 July 2024

Reply from KCOM

Good Afternoon Anthony

Thank you so much for taking the tie to leave this glorious 5 star review.

I am so pleased to hear that you were so impressed with the recent experience you had with our engineering team and that you found their conduct professional and efficient

Your kind words will be passed to ensure that Liam and Dan get the recognition deserved for a job well done.

Please do not hesitate to give the team a call on 01482 602555 should you need anything.

Pleasure to have you aboard

Kind Regards

Wayne

Rated 1 out of 5 stars

KCom is a horrible company to deal…

KCom is a horrible company to deal with, they applied a wrong annual increase to my bill and even though I have 2 open "tickets" to resolve it their customers services are simply ignoring evidence which I provided. From my perspective they are thieves.

Date of experience: 13 July 2024

Rated 5 out of 5 stars

Great experience

The lads who installed the fibre were brilliant and so helpful, made sure the signal on various devices was spot on before they left, so big thanks again to Harry, Craig and Danny.

Date of experience: 12 July 2024

Reply from KCOM

Good Afternoon Andy

Thank you so much for taking the time to leave this amazing 5 star review.

I am so pleased to hear that you were so happy with your recent installation experience with our fabulous engineering team.

I will ensure your kind words are passed on so that Harry, Craig and Danny get the recognition deserved for a job well done.

Please do not hesitate to reach out to us on 01482 602555 should you need anything at all.

Pleasure to have you aboard

Kind Regards

Wayne

Rated 4 out of 5 stars

You seem to want to offer better deals…

You seem to want to offer better deals to new customers rather than look after your regulars

Date of experience: 19 July 2024

Reply from KCOM

Good Afternoon Mr Plews

Thank you for taking the time to leave this 4 star review

We do haver a loyalty structure that we can offer to out existing customers, if you give the team a call on 01482 602555 they will be able to take you through your options and ensure we are doing all we can to reward the loyalty you have given to KCOM.

Pleasure to have you aboard

Kind Regards

Wayne

Rated 5 out of 5 stars

Smooth sailing

Upgrade was exactly as expected from Kcom. Punctual, no issues, fast, reliable. They might not be the cheapest but they are the best.

Date of experience: 09 July 2024

Reply from KCOM

Good Afternoon Brett

Thank you so much for taking the time to leave this amazing 5 star review.

I am so pleased to hear you had such a seamless transition to fibre from the initial call to the actual switchover on the day.

Please do not hesitate to give the team a call on 01482 602555 should you need anything.

Pleasure to have you aboard

Kind Regards

Wayne

Rated 3 out of 5 stars

Lengthy install.

Length of time to install. 2 years from signing up to being connected. Took 3 separate occasions to get the job done.
Street to house cables in.
House connected.
Street to house switched on.
At no point did anyone help me or show me how to use anything. Nor did they make sure my landline was working or my mobile was connected. They left it with a box on the wall recieving a signal but nothing connected to it. My daughter had to sort it. They hadn't even put the adapter in the right hole.
Hopefully things will be good now I am all set up

Date of experience: 04 July 2024

Reply from KCOM

Good Morning Jennifer

Thank you for taking the time to leave this review.

I have requested more information via trustpilot so that I look into this for you.

if you are able to provide these I will be happy to reach out to you.

Kind Regards

Wayne

Rated 5 out of 5 stars

We have just received a new WiFi router…

We have just received a new WiFi router and fibre connection and the process was incredibly smooth. Ordered online, and clear information was sent regarding installation. They were even able to bring the connection date forward as they were doing other work on the same street. Effective communication, arrived and completed the work as stated at the correct time. The fibre connection was instantly at its maximum capacity and is so much better than our old connection. Thanks Harry, Craig, Dan and Derek!

Date of experience: 11 July 2024

Reply from KCOM

Good Afternoon,

Thank you so much for taking the time to leave this fantastic 5 star review.

I am super happy to hear you have had a great experience with our engineering team, I will pass on your thanks to the team.

Please do not hesitate to contact us if you need anything on 01482602555, we are always happy to help.

Kind Regards
Claire

Rated 4 out of 5 stars

Thank you

Thanks to Harry, Craig and Daniel for doing a great job, the installation was done in the morning and they called back late afternoon to tweak a couple of things. They were very helpful and professional. Glad I switched over to kcom, WiFi is working great 👍

Date of experience: 11 July 2024

Reply from KCOM

Good Afternoon Louise

Thank you so much for taking the tie to leave this fantastic 4 star review.

I am so pleased to hear that you were so impressed with the recent experience you had with our engineering team and that you found their conduct professional and efficient.

Your kind words will be passed on to ensure that Harry, Craig and Dean get the recognition deserved for a job well done.

Please do not hesitate to give the team a call on 01482 602555 should you need anything.

Pleasure to have you aboard

Kind Regards

Wayne

Rated 2 out of 5 stars

Called Kcom 4-5 months ago to complain…

Called Kcom 4-5 months ago to complain about the price I was paying. I was advised that I could get a discount of £10-£15 if I signed up for a 12 mth deal.

I was advised this would begin from the next months debit… Suprise suprise the payment stayed the same and after complaining twice the amount was still the same!

Third time lucky after complaining this month the payment was correct. The telephone manner of the assistant wasnt brilliant and was in my opinion slightly sarcastic.

I’ve been a customer for a long time now, the speeds arent anything special and their prices are getting steep compared to the competition.

Will likely leave unless they have a serious relook at their packages.

Date of experience: 05 July 2024

Reply from KCOM

Good Afternoon Harry,

Thank you for leaving this review.

I tried to request further information to help you further with this.

If you need anything else please do not hesitate to contact us on 01482602555 where we are always happy to help.

Kind Regards
Claire

Rated 2 out of 5 stars

Poor customer service

Installation was really good and informative however the performance of full fibre and lack of support since is shocking. I am currently regretting upgrading as I am seeing no real benefits of this upgrade. KCOM really need to work on their customer services in my opinion.

Date of experience: 05 July 2024