Free Returns on Fashion Items

Free Returns on Eligible Fashion Products

If you're not satisfied, you can return eligible products within 30 days of receipt for a full refund, in accordance with our Returns Policy. No minimum purchase is required to receive free returns.

To return an item, please visit our Online Return Center.

Amazon will provide a printable pre-paid return label and pay for the return delivery costs if the item was dispatched by Amazon (‘Fulfilled by Amazon’).

In case of Seller-fulfilled orders, either Amazon issues a pre-paid return labels on the Seller's behalf or the Seller will and the Seller pays for the return delivery costs.

Products must be returned in new and unworn condition, with all original packaging, tags, and certificates of authenticity. Any products returned without their original packaging and documentation will be rejected. Any products that are resized, altered, or otherwise damaged after delivery, won't be accepted for return.

Products Purchased from The Drop

If you're not satisfied with your Collection item, you can return the item, within 30 days of receipt. As Collection pieces purchased from The Drop are made-on-demand for you, return costs will be incurred for Collection items. Where Collection items are defective, damaged, or incorrect, you'll receive a full refund, including the return delivery fee. You can't exchange Collection items.

If you're not satisfied with your Staples by the Drop items, you can return them for free within 30 days of receipt in exchange for a full refund, in accordance with our Returns Policy. For information on exchanging a Staples by the Drop item for an alternative size or color, where applicable, see Exchanges and Replacements.

See the FAQs on The Drop home page for more information.

Products Sold and Dispatched by Third-Party Sellers

For products sold and dispatched by a seller on Amazon Marketplace, you'll need to return the item directly to the seller. See Returns and Refunds for more information.

Amazon Global Store

For Amazon Global Store products, we'll process your return and issue a full refund, with no deduction for return costs, after receiving your return of the eligible products. We'll notify you via email when we've processed your return. This may take up to five business days.

Luxury Stores

The following guidelines apply to all return-eligible Luxury Stores products, and returns that fail to adhere to these guidelines may be rejected. Luxury Stores orders can be purchased on Amazon.co.uk, Amazon.de, Amazon.fr, Amazon.it or Amazon.es. Selected Luxury Stores items can be shipped to, and returned from, addresses in the EU and UK. If the item you'd like to purchase is not eligible for international delivery, a delivery restriction message will be displayed at the checkout asking you to select a different address instead.

• Beauty products made of hazardous materials, including flammable liquids or gases, are not returnable to Amazon. These products will not display a "free returns" message on the product detail page.
• Luxury Stores products must be returned in a new (where applicable), unused, and unaltered condition. This includes any attached tags (product tags and security tags), and where applicable, hygiene seals and related accessories. Accessories include but are not limited to; duster bags, garment bags, removable accessories or attachments, spare parts.
• Shoes: When trying on shoes, stand on a carpeted surface to protect the soles. The shoebox forms part of the product and should remain intact by placing it in an outer shipping container when sending back to us, otherwise it will not be accepted.
• Lingerie & Swimwear: Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.
• Bags: Please handle light-colored bags and accessories carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored items.
• Product packaging and documentation should also be returned with Luxury Stores products. This includes the brand packaging (provided by the luxury brand directly, different from the Luxury Stores packaging). Additionally, products should be returned in any original protective packaging to prevent damage during return shipping. For product documentation, this includes any certificates of authenticity, warranty cards.
• Items must be returned using the return label we provide. In rare cases where a return label is not provided, then please contact the Luxury Stores Customer Service.
• We may monitor customer return activity and take appropriate action (including but not limited to denial of refund) if account abuse and/or activity in violation of our return policy is detected. If we receive a return of an item different from the item purchased, we may delay the refund to allow time for proper review or dispose of the item without compensation.

Damaged or Defective Items

Specific information applies to the return of damaged, defective, and incorrect items. See Return Items You Ordered.

International Returns

If you return items eligible for free returns that were delivered to an international address, we may not refund the return costs, in accordance with our Returns Policy.

The Online Return Center will guide you through our Returns Policy and provide you with a printable, personalized return label.

Sizing Information

It's possible that some fashion items may be labeled according to US or EU sizing conventions. If you receive footwear, clothing, jewelry, or a watch that appears to be labeled in a different size than what was ordered, please be sure to try on the item to confirm the incorrect size before returning the item to us.

Exchanging Shoes or Clothing

If you'd like to exchange an item, go to Your Orders. An exchange option will display if the product eligibility criteria are met. See Exchanges and Replacements for more information on exchange eligibility.