AI-Powered Digital Workplaces
Empower Employees &
Maximize Enterprise Efficiency
Boost employee productivity & proficiency wherever they work. Connect enterprise systems, unsilo knowledge & empower teams to innovate.
Leading employers enhancing their EX with Coveo
Generative Answering
Corporate Intranets
Expertise Locator
Employee Self-Service Solutions
Department Portals
Internal Help Desk
Generative Answering
Give employees quick answers they can trust
- Generate answers from multiple documents and sources (PDFs, HTML, etc.)
- Reduce employee search time while increasing efficiency and success
- Avoid hallucinations with grounded LLMs rooted in relevant retrieval
- Layer GenAI across your intranet software, employee portals, agent consoles & more!
Corporate Intranets
Amplify knowledge discovery & internal communication
- Unify and personalize access to knowledge across the organization by layering AI into key systems
- Proactively offer tailored recommendations to boost efficiency and employee satisfaction, without the need for searching
- Accelerate onboarding and proficiency with role-specific discovery and tailored content
Expertise Locator
Empower your teams to connect with the right SMEs
- Nurture a culture of collaboration with Coveo’s Expertise Finder
- Tailor results to user needs with machine learning, card sorting and custom filtering
- Swap between ‘alphabetical order’ or ‘by relevance’
- Get more detailed with tags such as location, department or birthday
Employee Self-Service Solutions
Help employees achieve more on their own
- Centralize access to HR and IT knowledge in your existing employee self-service portal
- Reduce the number of tickets by helping employees self-service
- Onboard, upskill and service your employees faster with purpose-built AI models
- Leverage AI for continuously improving, low-maintenance interactions
Department Portals
Power knowledge management across departments
- Empower your core teams - Sales, Legal, Engineering - by integrating AI into departmental apps
- Help employees with general and role-specific knowledge recommendations
- Improve employee engagement and efficiency with AI
Internal Help Desk
Empower your agents with AI-driven knowledge
- Amplify the agent experience by adding Coveo’s AI and generative answering to the agent panel
- Empower ITSM agents with proactive AI recommendations based on incident keywords
- Enhance digital workplace services by surfacing relevant articles from inside and outside of ServiceNow or Salesforce
- Provide agents insight into an employee’s digital journey prior to the ticket
People & Document Recommendations
Recommend the most relevant colleagues & content, based on location, department & behavior patterns. Avoid search fatigue in the workplace.
Advanced Hybrid Unified Index
Our hybrid unified index standardizes data from different systems and file formats: supporting lexical, vector-based and behavioral techniques.
Enterprise-Grade Security
Maintain security, privacy and compliance across every interaction. Coveo manages document security at the index level, for added flexibility.
Slack Integration
Make company-wide content accessible within Slack. Allow employees to collaborate faster and share documents directly in chats and channels.
Smart Snippets
Give better answers in fewer clicks. Coveo automatically extracts relevant parts of documents, reducing effort & search fatigue in the workplace.
Case Assist
Simplify & streamline HR & IT case creation. Improve case accuracy & self-service with intuitive Case Assist forms & flows.
Chatbot Intelligence
Allow your existing chatbot tool to surface answers & content across systems by connecting your bot to an AI enterprise search engine.
Analytics
Continuously improve your digital workplace with experience analytics including search activity, clicks, content gaps, & custom events.
Flexible Connectors and Headless Integrations
Coveo layers into your digital workplace seamlessly
+30 native & universal connectors & integrations to +100s of systems. We easily, securely connect to the leading enterprise systems & applications you already have (including in-house apps). Coveo grows with you as your needs & digital tools change. You can achieve workplace transformation & make the most of your content to deliver unified, intelligent workplace experiences.
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“We have the skills and capabilities internally to develop the solution on our own, but because of how easy and effective Coveo is, it just kind of naturally grew into the default solution.”
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“Our sellers value content freshness, so it’s really important when they’re going to the customer that they have real-time and up to date information.”
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“In just one year, we saved 231,000 hours of productivity time for our employees.”
Leader in the Gartner Magic Quadrant for Insight Engines
Champion in the 2023 Enterprise Search Category by SoftwareReviews
a division of IT research and consulting firm Info-Tech Research Group.
2x Leader
in Knowledge Discovery Software
in Knowledge Discovery Software
Leader Enterprise Spring 2024
Leader in The Forrester Wave™: Cognitive Search, 2022
