Curious why our customers love Talkdesk? On this Five Star Friday, we're happy to answer that question! Click the link below to find out why this Manager in the IT Services Industry gave us 5/5 stars in their Gartner review: https://gtnr.io/0H1bre6rh #Gartner #Talkdesk #Customer #Friday #IT #CCaaS
Talkdesk
Software Development
San Francisco, CA 184,834 followers
Modern customer service. Your way.
About us
Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Learn more and take a self-guided demo at www.talkdesk.com.
- Website
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http://www.talkdesk.com
External link for Talkdesk
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- San Francisco, CA
- Type
- Privately Held
- Founded
- 2011
- Specialties
- Computer Software, Technology, Customer Experience, Innovation, Enterprise, Customer Service, CSAT, CX, Contact Center, CCaaS, and AI
Products
Talkdesk
Call Center Software
Talkdesk helps enterprises deliver modern customer service their way. Our trusted, flexible, and innovative cloud contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line.
Locations
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Primary
535 Mission Street, 12th Floor
San Francisco, CA 94105, US
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2-6 Boundary Row
London, England SE1 8HP, GB
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Rua de Anselmo Braancamp 119
Porto, Portugal 4000-078, PT
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Rua Pedro Nunes
Edificio D, Sala 1.12
Coimbra, Coimbra 3030-199, PT
Employees at Talkdesk
Updates
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Are you looking for some insight into how AI empowers retailers to balance service and sales via contact center software? Luckily, we published an in-depth report with CX Network covering: - Why upskilling contact center agents is a key to success - Ethics to consider while expanding contact centers - Which KPIs major brands use to track contact center growth and efficiency Click below to download the report for free: https://lnkd.in/gcxHw-jK #CXNetwork #Talkdesk #Retail #Revenue #AI #ContactCenter #CustomerService #CCaaS
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🌟 We're thrilled to announce that Talkdesk has been named a Leader in the 2024 IDC MarketScape for Contact Center as a Service (CCaaS) software! 📈 We believe this recognition reflects our commitment to delivering exceptional customer experiences with our AI-powered CX platform and purpose-built industry solutions. 🧠 Curious to learn more about the CCaaS market? ⬇️ Get your complimentary excerpt copy of the IDC MarketScape report to see the IDC MarketScape’s independent evaluation of Talkdesk and their purchase recommendations by clicking below: https://lnkd.in/gAY3iP3z #IDC #MarketScape #CCaaS #ContactCenter #TalkDesk #Leader
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📊 Dive deep into the heart of UK financial services contact centers with our latest report! 📈 Based on surveys from 400 industry leaders, we unveil trends in structure, growth, tech, staffing, and more. 📘 Discover how digital channels and AI are reshaping customer interactions. ⬇️ Stay ahead in the financial landscape and download now by clicking the link below: https://lnkd.in/gq9eu-h2 #Finance #ContactCenters #Talkdesk #Learning #Report
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Throwback Thursday to our amazing time at #CCWVegas where we were named Cloud-Based CX Solution of the Year for the third time! Thank you to our, partners, employees, and friends for making this such a special conference, and thank you to our customers for supporting our AI-powered contact center solutions. PS shout out to Customer Contact Week for hosting such an incredible event! To learn more about why we were named a Cloud-Based CX Solution of the Year, click the link below: https://lnkd.in/gywKTGrB #Talkdesk #CCaaS #AI #CustomerExperience #CX #Cloud #SaaS
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Have you ever wanted to calculate the value of AI-powered CX? Using our ROI calculator, we make it easy for you to do just that! Curious how much you could save when investing in our CX platform that automates customer self-service, empowers agents, operationalizes AI, and ensures your customers are in safe hands. Click the link below to find out: https://lnkd.in/gWqtMEmZ #ROI #Talkdesk #CX #AI #CustomerExperience
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💪 The CX Innovators Awards celebrate excellence in customer experience, and last year, Patagonia showed us how it’s done! ⏱️ Reducing call times enabled Patagonia to deliver a world-class customer experience while continuing to do good for the planet. ❓Do you have what it takes to be a 2024 CX Innovator? We want to hear how you have transformed your company’s customer experience... 👇 Click the link below to submit your own nomination: https://lnkd.in/gqgZ9YCK #CXInnovatorsAwards #CX #Patagonia #Talkdesk #CustomerExperience
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Tomorrow is the day to learn about elevating your banking services with connected experiences! Sign up for our live demo webinar at 11 am EST and learn how to: 🌐 Deliver connected and personalized banking experiences 🔎 Uncover the strategies banks and credit unions use to enhance efficiency and customer engagement 🏦 Explore the benefits of connected and personalized banking experiences that drive customer satisfaction and loyalty Save your spot below and take the next step in transforming your banking experience: https://lnkd.in/gBTCNNXf #BankingInnovation #CustomerExperience #Webinar #PersonalizedBanking
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📊 Dive into the evolving landscape of insurance contact centers with our latest report! 🏢 Based on surveys from 400 companies in late 2023, this analysis uncovers insights into structure, growth, technology, staff, and commercial complexities. 🧠 Discover how insurers are integrating AI and interaction analytics while maintaining the importance of live agents for empathetic customer interactions. ⬇️ Stay informed and make strategic decisions by clicking the link below: https://lnkd.in/gZRxxAQT #Insurance #ContactCenters #Talkdesk
UK Insurance Contact Center Report
talkdesk.com
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Discover the future of the insurance industry with our latest report! Uncover insights from 400 companies and learn about the role of AI, new communication channels, and the enduring importance of live agents. Make strategic decisions with our deep-dive analysis. Download now 👉 https://bit.ly/3UPWHNn #Insurance #ContactCenters #AI #TalkdeskAI 🚀
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