“Working with Rob has always been an absolute pleasure. He is articulate, intelligent and always makes strong informed decisions based on his previous sales and technical experience in the field of Robotics. He is communicative and focused and never ceases to deliver results, which makes him a fantastic product manager and I am sure he will excel in any ventures he chooses to partake.”
About
Food and robotics are two of my greatest interests - I love eating, drinking, and seeing…
Contributions
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How can you use feedback to create a product roadmap?
Following my usual path of wide-narrow-wide on feedback collection, I start with casting a wide net with a survey to get a lay of the land as it is now and identify key customers and internal targets to go more in-depth with. During the second phase you should have more in-depth conversations and sessions with key internal players and customers to dig out the core pieces of feedback. Then, summarize and use RICE to prioritize features and functions, and bring this back out to a wider core group of internal players and key customers to validate the road map, either through interviews, surveys, group sessions, or a combination.
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How can you use feedback to create a product roadmap?
I always go for a wide-narrow-wide approach with feedback and sources. Starting out with questionnaires and surveys, go for a broad audience to get as much data as possible. From there, narrow down and find the key target audience members to go more in-depth with in the form of interviews, group sessions, and other activities that drive feedback through participation. For many products, there will also be support tickets and technical issues that leave paper trails to follow. These are excellent sources of data on real customer-use experience.
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How can you use survey research software to improve data collection?
On top of being useful for gathering and sorting a large amount of data, I find survey software can also improve internal feedback and reviews by making it simpler and quicker for necessary people to give their feedback. As a product manager, I often need feedback from sales and service people for product requirements or business cases. By putting the feedback I need into a survey format, I can greatly improve the feedback rate by giving the team members a structured, quick way to share their feedback and input. Instead of open ended requests for feedback, I create a survey with specific questions and choices where it makes sense. This way, team members can quickly select an answer, or enter a detailed answer of their own.
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How can you use customer feedback to identify roadblocks to your product launch?
To get the fullest picture and most effective customer feedback, you need to use multiple channels and methods. Each one has different benefits. To get a general lay of the land and where customers are currently at, attend trade shows and talk to as many attendees as you can. Keep conversation casual and see what they find most interesting at the event. If you have a booth, be more product & company related. To validate assumptions or get quantifiable data, go with surveys and questionnaires using tools like Microsoft Forms. To really identify gaps and areas of opportunities, do in-depth conversations with customers and potential customers. Have a set of questions prepared, but be open to going on tangents based on their responses.
Activity
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🤖 𝐂𝐨𝐛𝐨𝐭𝐬 𝐩𝐥𝐮𝐬 𝐥𝐞𝐚𝐧 𝟓𝐒 𝐩𝐫𝐢𝐧𝐜𝐢𝐩𝐥𝐞𝐬 𝐦𝐚𝐤𝐞 𝐟𝐨𝐫 𝐞𝐚𝐬𝐢𝐥𝐲 𝐫𝐞𝐜𝐨𝐧𝐟𝐢𝐠𝐮𝐫𝐚𝐛𝐥𝐞 𝐚𝐧𝐝 𝐡𝐢𝐠𝐡𝐥𝐲…
🤖 𝐂𝐨𝐛𝐨𝐭𝐬 𝐩𝐥𝐮𝐬 𝐥𝐞𝐚𝐧 𝟓𝐒 𝐩𝐫𝐢𝐧𝐜𝐢𝐩𝐥𝐞𝐬 𝐦𝐚𝐤𝐞 𝐟𝐨𝐫 𝐞𝐚𝐬𝐢𝐥𝐲 𝐫𝐞𝐜𝐨𝐧𝐟𝐢𝐠𝐮𝐫𝐚𝐛𝐥𝐞 𝐚𝐧𝐝 𝐡𝐢𝐠𝐡𝐥𝐲…
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This is how to ACTUALLY end traffic deaths
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Experience & Education
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KUKA
View Rob’s full experience
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Licenses & Certifications
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Japanese Language Proficiency Level 3
Japan Educational Exchanges and Services
Issued
Languages
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English
Native or bilingual proficiency
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Japanese
Limited working proficiency
Recommendations received
2 people have recommended Rob
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