Business and Systems Analyst Senior Manager

XO Health believes healthcare is fixable. Become part of the community changing the face of the industry.

XO Health is the first health plan designed by and for self-insured employers that delivers a more unified health experience for everyone – from those who receive care, to those who deliver it, to those who pay for it.

We are growing a multi-disciplinary team of diverse and digitally empowered employees ready to rebuild trust in healthcare through comprehensive and unified transformation.

About the role:

The Business and Systems Analyst Senior Manager will be instrumental in driving XO Health's overall business and technical architecture to its timely delivery. As a part of the PMO team, this person will play a lead role in working directly with the senior business and technical leads to analyze and document business and technical requirements and to refine scope in the development stories and documenting the associated test requirements to ensure XO's success. As the team grows, this senior manager will take on the responsibility of managing other business analysts, defining process and documentation standards and ensuring the efficiency and effectiveness of the team. The Business and Systems Analyst Senior Manager will help to implement strategic initiatives and will assist in setting the tone for day-to-day inner workings of internal teams and clients, and ultimately ensures a positive, productive atmosphere.

In this role, you will:

• Functional Leadership – Manage and mentor a small team of business and systems analysts; create process and standards to track and maintain business requirements and associated technical documentation effectively and efficiently. Represent the Business and Systems Analyst function in cross-functional collaboration with operational, PMO and technical leadership.
• Business Requirements Gathering – Elicit, analyze, and validate the business needs across business units with multiple subject matter experts involved. Challenge the subject matter experts to ensure the right decisions are made. Ability to manage and avoid scope creep by elegantly raising up to lead SME and escalating to project manager(s), manager and/or key stakeholders, if needed. Identify and communicate cross program dependencies and impacts.
• Workflow Design – Understand workflow design and documentation. Collaborate with business owners, partners, architects, UI designers to develop automation and workflows that will put the right task in the right hands at the right time.
• Technical Solutions Documentation – In collaboration with the engineering team, document technical designs, architectures, and solutions for various healthcare products and services. Assist in defining product requirements, user stories, and acceptance criteria.
• Collaboration – Collaborate with the project manager, stakeholders, subject matter experts and the technology team to promote an environment of collaboration and willingness to listen fostering a collaborative and agile development environment focused on delivering high-quality solutions. Collaborate with internal and external organization members. Assist with defining and prioritizing development efforts.
• Meeting Coordination – Assist project manager with coordination of internal resources for flawless project execution. Assist with coordinating meetings for internal stakeholders, subject matter experts, technical team resources, if applicable. Ensure appointed resources are available to participate in all project meetings.
• Project Documentation – Assist with the creation of the project plan to track a project's progress. Responsible for writing clear and well-structured business requirement stories.
• Testing and Quality Assurance – Develop and execute test plans and test scenarios to ensure the reliability, performance and security of healthcare software solutions. Create written acceptance criteria and testing scenarios that follow Agile best practices. Assist business partners with User Acceptance scenarios and testing to mitigate risk. Conduct thorough testing across different platforms and environments including web and mobile applications.
• Trouble Shooting – Investigate and troubleshoot technical issues reported by users or identified during testing. Ability to conduct system audits using analytics to maximize effectiveness and efficiency. Respond to questions and issues quickly to avoid potential operational and financial mishaps. Identify substandard system processes through evaluation of real time data or other more hands-on approaches.
• Continuous Improvement - Stay updated on industry trends, best practices, and emerging technologies related to healthcare IT systems and software development. Identify opportunities for process improvements, automation, and optimization to enhance productivity and product quality.
  
  

We're looking for people who have:

• Managing and mentoring small teams of business and systems analysts and representing the analyst function within cross-functional forums.
• Experience Creating business requirements and technical documentation, requiring the delivery of enabling technology, including digital experience, multi-channel engagement tactics and satisfaction.
• Experience handling multiple projects at one time with multiple external partner involvement.
• Experience working in an Agile environment. Understands the Agile project lifecycle.
• Experience in test management and hands on experience with testing tools and frameworks such as Selenium, Junit, or TestNG.
• Experience in the use of standard processes and templates to accurately and concisely write requirements.
• A bachelor's degree in relevant field or equivalent experience.
• Recent experience in healthcare and/or life sciences as a Business Analyst for large, complex projects.
• 10+ years' experience as a business analyst or subject matter expert.
• Demonstrated experience in capturing and documenting business workflow, test scenarios, and ongoing process improvement opportunities.
• Excellent analytical and modeling skills.
• Problem solve skills while demonstrating influencing skills.
• Ability to reduce manual intervention by offering more automated suggestions/ideas.
• Ability to establish and maintain effective relationships to gain trust and respect.
• Ability to multitask, prioritize tasks, and thrive in a fast-paced startup environment.
• Built strong, constructive relationships to foster collaboration and cross-functional thinking.
• Excellent interpersonal, written and communication skills.
• Experience with Monday.com, JIRA, and Confluence preferred.
• Experience with healthcare standards and regulations such as HIPAA and HL7 preferred.
• Familiarity with healthcare interoperability standards and protocols such as FHIR is preferred.
• Knowledge of cloud computing platforms such as AWS, Azure, or Google Cloud is preferred.
• Certification in software testing (e.g., ISTQB) or project/agile management (e.g., PMP, SAFE, Scrum) is preferred.
  
  

Full compensation packages are based on candidate experience and relevant certifications.

$120,000—$130,000 USD

XO Health is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. XO Health promotes a drug-free workplace.