Director of People & Culture

ABOUT BHC:

Our vision is to enrich lives and inspire connection. Through intentional hospitality, we create extraordinary experiences to serve our colleagues, communities, and guests. Through impeccably designed spaces, quality-driven experiences, unwavering commitments to community and wellbeing, and a people-first approach, BHC will reimagine the art of hospitality by continually upholding a culture of excellence that challenges the status quo.

OUR VALUES:

·         Own Your Integrity

·         Act With Compassion

·         Deliver Grace

·         Serve With Excellence

·         Strive For Wellbeing

·         Embrace Humility

JOB DESCRIPTION:

While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position. As the Director of People and Culture you will direct and ensure the efficient administration and management of the People and Culture function to include recruiting, training, wage and benefit administration, compliance with statutory requirements and the execution of colleague relations activities, to provide each department to achieve their guest service goals and business objectives. As a member of the Planning Committee, the Director of P&C has a highly visible role with exposure to Senior and Corporate leadership. This position reports to the hotel Managing Director.

DUTIES & RESPONSIBILITIES:

·         Develop strong communication channels with the Managing Director and Senior Leadership team to understand concerns and objectives.

·         Provide counseling and guidance to address individual and team challenges.

·         Propose and implement solutions to enhance the quality and professionalism of the hotel staff.

·         Oversee the implementation, administration, and monitoring of learning and development programs.

·         Conduct training classes and continuously assess and improve training methods.

·         Work closely with the leadership team to identify training needs and opportunities for skill development among colleagues.

·         Direct the Talent Acquisition team in effective recruiting and interviewing techniques.

·         Conduct interviews for all senior leadership positions.

·         Ensure compliance with pre-selection activities, such as reference checks, and background checks.

·         Ensure compliance with company policies, as well as federal, state, and local laws and regulations.

·         Implement new procedures and communicate changes to the team.

·         Administer colleague relations programs and activities to foster a positive work environment.

·         Monitor and analyze performance appraisal programs.

·         Control the administration of wages and benefits to ensure accuracy and equity.

·         Comply with attendance rules and maintain regular availability.

·         Establishing open lines of communication, promoting a positive workplace culture, and fostering professional development can contribute significantly to the success of these responsibilities.

·         Perform other job-related duties as assigned.

REQUIRED SKILLS & EXPERIENCE:

·         A Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, or a related field is preferred.

·         Professional certifications such as SPHR, SHRM-SCP, or similar are a plus.

·         Minimum 5 years of progressive experience in Human Resources management in the hospitality industry.

·         Minimum 3 years of experience as a Director of People and Culture.

·         Proven track record in leadership roles, demonstrating the ability to manage and develop teams effectively.

·         Experience in designing, implementing, and evaluating learning and development programs.

·         Strong instructional and facilitation skills.

·         Excellent communication and interpersonal skills for effective counseling, guidance, and collaboration with colleagues at all levels.

·         Strong organizational and multitasking abilities to manage various responsibilities simultaneously.

·         Knowledge of employment laws and regulations at the federal, state, and local levels.

·         Proficiency in conducting interviews, performance appraisals, and other HR-related processes.

·         Ability to analyze and interpret data, reports, and trends related to human resources.

·         Demonstrated experience in effective recruiting and hiring practices.

·         Knowledge of pre-selection activities, including background checks and drug testing.

·         Familiarity with company policies, procedures, and compliance requirements.

·         Experience implementing and enforcing Affirmative Action Plans.

·         Ability to design, implement, and evaluate learning and development programs.

·         Strong presentation and facilitation skills.

·         Experience in managing colleague relations programs and activities.

·         Knowledge of performance appraisal systems and processes.

·         Commitment to maintaining regular attendance and availability.

·         Flexibility and adaptability to perform various job-related duties as assigned.

·         Proficient in Microsoft Office or related software.

·         Understanding of Talent Plus.

·         Workday knowledge is a plus.

PHYSICAL & MENTAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

·         The Director of People & Culture may need to perform tasks that involve bending, crawling, stooping, standing, vision, lifting, carrying, and walking. They may also need to move equipment weighing up to 50 pounds. Additionally, they may need to travel to off-site activities and events.

·         Ability to move around the office and attend meetings or events.

·         Good vision for reading documents, using computers, and participating in presentations.

·         Ability to hear and communicate effectively in person and over the phone.

·         Capability to use a computer, handle paperwork, and perform other tasks requiring manual dexterity.

·         Flexibility and adaptability to navigate changes in the workplace and industry.

·         High ethical standards and the ability to make fair and unbiased decisions.

·         Understanding and appreciation of cultural diversity in the workplace.

·         Ability to handle confidential information with discretion and integrity.

·         Capability to think strategically and align HR initiatives with organizational goals.

·         Thorough knowledge of Human Resources practices and procedures as well as considerable knowledge of federal, state and local laws and regulations pertaining to Human Resources matters.

·         Knowledge of hotel operations, including marketing plans, loss prevention and safety programs, colleague and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.

·         Leadership skills to motivate and develop staff and to ensure accomplishment of goals.

·         Able to set priorities, plan, organize and delegate.

·         Basic mathematical skills to perform moderately complex calculations for salary and benefit administration and to forecast departmental expenses using a calculator and/or moderately complex computer system.

·         Ability to prepare correspondence and meet deadlines.

·         Ability to prepare office memorandum and correspondence as well as provide clear and meaningful instructions, guidance, and counseling to all associates.

·         Ability to observe colleagues in the workplace, analyze operations and detect situations of concern with regard to areas such as colleague performance, grooming, training, policy adherence and morale.

·         Ability to work effectively under time constraints and deadlines.

·         Ability to stand, walk and sit and continuously perform essential job functions for an eight-plus hour shift with or without reasonable accommodation.

·         Effective verbal and written communication skills.

·         Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

·         Ability to deal effectively with all applicants and colleagues with tact and diplomacy, to diffuse elevated situations and collect accurate information and resolve conflicts.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WHY WORK AT THE COOPER:

·         Enjoy free meals in our employee café 

·         Paid Time Off based on hours worked, up to 16 days in your first year 

·         8 Paid Public Holidays 

·         Wellness Reimbursement 

·         Up to 4.5% Company Match – Retirement Savings Plan 

·         Medical, Dental, Vision Insurance 

·         Flexible Spending Account 

·         Health Savings Account 

·         Employee Discounts for Hotel Restaurants

·         Uniform Provided

·         Flexible Schedules 

·         Colleague Events 

·         Friends and Family Discounts for Hotel Stays