THE energy giant Eon last week agreed to refund £1.4m to 94,000 customers who were overcharged after price increases or were incorrectly charged exit fees for switching to avoid the rises. Householders are overcharged £6bn a year by energy suppliers, according to Uswitch, the comparison site.
The refund was ordered by Ofgem, the regulator. It said: “Ofgem has put in place rules to protect consumers so they can get a fair warning if their supplier puts up prices and have time to shop around for a better deal. Eon has accepted it failed to meet these requirements.”
Ofgem said the company had failed its licence obligations by levying exit fees or higher charges on customers who had signalled their intention to move to a new