3,314 total
Alejandra was amazing. 100% customer first support. Highly Recommend TodayTix. I've really enjoyed using the TodayTix.com site. It is extremely easy to search & purchase tickets. I've purchased 3 shows in NY in matter of moments. THANK YOU!
Date of experience: July 20, 2024
Purchased tickets through the app, it was honestly easier than purchasing from the show’s website (even got to pick my seats). Unfortunately on the day of the show I came down with Covid, I reached out to customer service to see if I could reschedule. Spoke with Lucy who was super friendly and helpful, said she would reach out to the box office and then email me back with the result. 2 hours later I got a text and email saying my tickets for the night were cancelled and I had a voucher for the full amount to use on any show in the app. Rebooked for next weekend and am super excited, thanks again to Lucy for making the whole process easy and seamless!
Date of experience: July 20, 2024
I am a flight attendant and because of a mechanical issue that cancelled our flight I was going to miss my performance of Les Mis. Marika was so kind and gave me a credit for my show even though I hadn’t bought cancellation coverage. I got to see it the next day and LOVED it. TodayTix is my forever home now. Thank you Marika!
Date of experience: July 18, 2024
The chat feature worked very well, though it was a little hard to find. My customer experience representative was Finnian, and he helped me find my tickets quickly the day of my show. Thank you Finnian at TodayTix!
Date of experience: July 18, 2024
Lucy the Customer Experience Representative made my return process seamless. I had purchased tickets for a show that I was no longer able to attend due to a last-minute business trip. She quickly credited my account so I can enjoy another show when I'm back in town. Lucy was professional, efficient and kind, and I'd like to give kudos to TodayTix for their excellent service!
Date of experience: July 17, 2024
I somehow managed to book 2 sets of tickets to Frankie Goes to Bollywood.
I spoke to Hollie online via the contact service and she managed to cancel the duplicate booking and refund my money!
Really excellent service and very quick to answer and rectify my issue !!
Will absolutely use this company again !!
I’m always a little concerned when booking tickets as there are so many dodgy companies. This lot were fantastic!!
Date of experience: July 18, 2024
Sadly you cannot easily use two gift cards at the same time. Marika came to the rescue after emailing customer services. Thank you
Date of experience: July 18, 2024
After trying to get hold of TodayTix for 2 months, I finally escalated this by raising a complaint. Michael was extremely helpful, replied quickly and looked after me.
Big thank you to him!
Date of experience: July 11, 2024
I really needed to rebook a performance and Jenny was extremely helpful and understanding. She helped me resolve everything quickly and was really kind while doing it.
I've always loved this company, but now I really love it thanks to its great customer service.
Date of experience: July 16, 2024
Lucy was so incredible helpful during my time of need! I was hoping to postpone a show due to unforeseen medical reasons and, with so much else to worry about at the moment, the burden of having to worry about my tickets was completely taken off my plate thanks to the above and beyond customer service I received! Thank you!
Date of experience: July 18, 2024
Fantastic service! Quick response to my chat box which was a pleasant surprise. I was then contacted by a agent Hollie who resolved my enquiry professional and promotely. This is what 5 stars looks like!!!cant fault!! Well done!!
Date of experience: July 18, 2024
Customer experiences were amazingly helpful. Yes I did need to go through the chatbot thingy to start with and ended up with message from Today Tix that they would contact me to resolve the issue arising from a mistake I had made. Response was next day and completely sorted everything out for me which was great. Thank you to “A” customer experience representative. Much appreciated!
Date of experience: July 17, 2024
I had booked for an event, but had to miss it due to a business trip. TodayTix totally refunded me with a voucher that I could use for 12 months. I think this generosity never would have happened to me in my homecountry Germany. Very much appreciated!
Date of experience: July 12, 2024
The company were able to assist me very quickly when we ran into a problem purchasing our tickets. They were kind and helpful and sorted our tickets very quickly and efficiently. We cannot be happier with the customer service we received.
Date of experience: July 19, 2024
Never received tickets as promised and now 1 day before show, i have used chat function and they say they are dealing with my request but i still have heard nothing, the chat function is basically someone saying they are handing it over to another team, surely that team should be on chat. The only company that don’t give tickets prior to event, won’t use again as I have specially booked a hotel for this show and it’s been stressful!
Just answering their response
They have not resent tickets and they did not send me a message, if you have tried messaging these people you will know it’s extremely difficult, they could have emailed me response instead of going through trust pilot, and it’s still unresolved
Date of experience: July 12, 2024
Reply from TodayTix
Hello Kevin,
Thank you for taking the time to get in touch, we're sorry to hear of your disappointment in our service.
Taking a deeper look into this we can see that your e-tickets were successfully delivered at the time of purchase to the email address used to make the booking.
Our team have since responded to your recent chat request with more details, if there is anything else we can assist with then please follow up with them and they will be happy to help.
Kind Regards,
The CX Team
I use TodayTix all the time for theatre shows at very reasonable prices. Their rush tickets add a frisson of excitement when buying them on the day and offers regularly come through for reduced seat prices in advance.
Today they went above and beyond by allowing me to change my tickets (bought in advance) to another date due to illness in the family. Finnian was extremely helpful and made the process easy to follow and seamless. Thank you!
Date of experience: July 16, 2024
I was so worried I couldn’t get an additional seat next to the 3 I’d already booked, so I used the chat to see what could be done. I was expecting a chatbot reply as it was very late in the evening, and Alejandra came on and helped me out. So grateful as it put my mind at rest and now I’m looking forward to the show for my daughters 30th. Great service! Thank you ☺️
Date of experience: July 18, 2024
I have used TodayTix for a while now and have always found them to be fantastic. Their prices are usually the best, they even have rewards so you feel as if you are getting something back! I recently had to go to A&E with suspected appendicitis which meant I couldn’t attend the show I had booked. Hollie, at TodayTix was wonderful and very kindly gave me a voucher to use for another performance. Everyone at TodayTix is always helpful, always kind and polite and their tickets are great value.
Date of experience: July 16, 2024
A show I had bought tickets to was cancelled at short notice and had a query regarding rebooking this. Alex from customer service was excellent, very kind manner on chat and emails, listened to my feedback and resolved my issue efficiently. Whilst Alex was great, the 4 stars rather than 5 is because it is not easy to get through to customer service in the first place - the support hub is not very visible on the app (I got there via google in the end) and you have to go through quite a bit of chatbot to get to the real person on the chat system. It is a real shame you have shut your phone lines so you can't actually speak to someone for more complicated queries.
Date of experience: July 11, 2024
Alejandra was so helpful and compassionate when my flight was cancelled and the venue was inflexible. She was able to provide a voucher instead of just declining to help.
Date of experience: July 20, 2024
