You have control over your Alexa experience
Amazon designs Alexa and Echo devices with multiple layers of privacy and security—from built-in protection to controls and features you can see, hear and touch.
On device
Microphone Off buttons,
camera covers and light
indicators.
In app and online
Review your Alexa voice history
and decide what you want saved
and how it will be used.
Ask Alexa
Ask Alexa to delete voice
recordings, adjust settings or
explain what was heard.
When Alexa listens
It's all about the wake word.
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Data use
Learn how your requests help |
Security
Discover how we help keep your Alexa experience safe.
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True or false?
Separating fact from fiction |
How Alexa works
Follow the journey of a voice |
Privacy by design
Learn how your privacy is |
Common questions
Get answers to top customer |
Wake word
detection
When you have a request for Alexa, you first need to say your chosen wake word, which by default is “Alexa.” Only after your Echo device detects the wake word is Alexa listening to your requests. But how does that actually work?
Learn how your device can detect the wake word without hearing your conversations.
Amazon has hundreds of employees dedicated to designing secure products. Let’s take a closer look at the layers of security that are at work behind the scenes.
Separating fact from fiction
Alexa and Echo devices have been used and loved by millions of customers since 2014, but that's a blink of an eye compared to computers and smart phones. With new technology often comes misperceptions.
Let's take a look at some of the most popular ones and separate fact from fiction.
The journey of a
voice request
The moment your device detects the wake word, your voice request goes on a brief but eventful adventure, all while protecting your privacy. Let's follow a single request as it travels from your lips to Amazon's secure cloud.
Learn how your privacy is protected across
Alexa features and other Amazon devices and
services that include Alexa.
