Voice Support Specialist

Company Description

TargetBay is an Ecommerce Marketing Platform with six tools to drive conversions and scale businesses. We help retailers track and analyze their shopper's activities across various touchpoints to foster emotional loyalty while improving brand commerce and customer lifetime value.

Role Description

This is a full-time Voice Support Specialist role located in Chennai. The Voice Support Specialist will be responsible for answering customer queries via telephone and email, identifying customer needs, and providing resolution in a timely and professional manner. The Voice Support Specialist will work closely with cross-functional teams and report to the Customer Support Manager.

Qualifications
 Excellent verbal and written communication skills in English
 At least 1 year of experience in a customer support role, preferably in a call center environment or equivalent
 Strong problem-solving skills and ability to multitask
 Familiarity with CRM systems and ticketing. tools
 Proficient in MS Office, particularly Excel
 Able to work independently and in a team environment
 High school diploma or equivalent required; associate or bachelor's degree is preferred,