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Wrapping and packaging advice - general and item specific
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Personal Customers Help Centre

Wrapping and packaging advice - general and item specific


Making sure your items are safe and secure is easy. Simply wrap, pack and address them correctly.

Write the address clearly on the front following our clear addressing guide lines and always include a postcode when you can. You can search for up to 50 postcodes or addresses, free of charge, with our Postcode Finder.

We use machines to sort your mail and occasionally this can result in packaging being damaged. If we spot a damaged item we will place it in a Royal Mail bag to try and prevent further damage, but it's better to package it correctly first. Please follow these guidelines to make sure your eligibility for compensation isn't affected if the item doesn't arrive as expected.

General advice for wrapping and packaging your mail

  • Use padded envelopes for sharp edges or odd shapes.
  • Make sure any outer containers are strong enough for their contents.
  • Fragile items shouldn't touch either each other, or the side of the container.
  • Fill out containers with cushioning material like bubble-wrap or polystyrene chips (available from most Post Office® branches).
  • Write a return address on the item.
  • Put a contact name, address and telephone number inside.
  • Seal securely with nylon or vinyl tape along all edges and openings.
  • Flatten any sharp edge from staples or metal fastenings, and cover with tape.
  • Use a 'FRAGILE' sticker, if necessary.

Guidance on wrapping and packaging specific items

Please check our prohibited and restricted information and Country guides to make sure your item can be sent in the mail, and any specific conditions, including wrapping & packaging advice.

Prohibited and restricted items include, but are not limited to; aerosols, alcohol, batteries, crackers, electronic items, lighters, liquids, matches, medicines, nail varnish, paints, perfumes and perishables.

Articles for the Blind

Books

Cameras / Projectors

Cash or Money

Computer disks, audio and DVDs and CDs

Electronic items

Films

Fragile items, i.e. Glass, China, Resin, etc.

Keys

Leaflets and brochures

Magazines and newspapers

Maps, plans and drawings

Memory card

Mobile Phone

Powders and fine grains (e.g. tea, coffee)

Prints, frames and mounted canvas

Prints (unframed)

Records (vinyl discs)

USB memory stick

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