AJ Bell Reviews

I had a query regarding my dealing account and spoke to Mary at customer services.
She was extremely helpful, and answered all my queries.
I received a first class professional service and will be asking for Mary next time I call AJBell.
I Highly recommend AJBell not only for their 1st class service but also for their low cost management and dealing charges.

Date of experience: 17 July 2024

In our telephone interaction with Josh Ryder today he was very knowledgeable and personable, with excellent communication skills. He talked us through the process required to meet our objectives very clearly and carefully, with a healthy dose of good humour! Thank you very much indeed, Josh. Much appreciated.

Date of experience: 18 July 2024

My queries were answered very well by the AJ Customer Service representative (Marika), I was pleased with the outcome. Thank you

Date of experience: 19 July 2024

Great stockbroker. Good funds, great range of investments. Jasmine sorted out a funding/payment problem I had been having in seconds.

Date of experience: 18 July 2024

I finally had to call customer services, who understood my problem immediately and were helpful and provided answers. This was not so with the chatbot which was slow and formulaic and did not serve my purpose.

Date of experience: 19 July 2024

The person I spoke to sounded so fed up, almost depressed. Even the person who recorded the answerphone message sounds bored and fed up.
I got the impression they were not in the slightest bit interested in my business from the second they answered the phone. It's just a 'do it yourself on the internet' kind of service. Not for me
*20/07/24 - In response to your reply, there is nothing more to be said from my part, the initial contact with your company was poor and immediately gave me the impression that they were just going through the motions which is not want I want from a company that I may have wanted to do business with. I suggest you make a few mystery phone calls to your own company and see if you think your operatives are positive or dreary and fed up! Listen to your own 'monotone' answerphone system and try to think from a customer perspective. Make it more welcoming, at least try to sound happy to hear form people and that you really want to help them. Good luck

Date of experience: 18 July 2024

I used the webchat facility on the AJbell website. they are very quick to respond with both bot and human assistants. They cannot always help resolve the problem there but they signpost you the correct person/route to resolve issues. so far been very useful to me.

Date of experience: 15 July 2024

Telephone help line answered promptly.
Adviser responded to my questions and was able to resolve my major query by guiding me through a section of the website.
He also cross checked another issue which avoided my potentially having to contact the help line again.
Entire contact well paced as well as being very streamlined and professional.

Date of experience: 12 July 2024

Agent was friendly, courteous, patient and well-informed.
Our reasons for contact were not simple and we are therefore particularly appreciative of the response we received.

Date of experience: 19 July 2024

ALL STAFF ARE 1ST CLASS IN DEALING WITH OUR REQUESTS OR QUERIES, AND ABU' WAS NO EXCEPTION. HE FULLY UNDERSTOOD MY QUERIES AND OFFERED COMPREHENSIVE ADVICE AND RE-ASSURANCES. I HAVE SINCE RECEIVED CONFIRMATION E-MAILS THEREFORE I KNOW ABU IS EXTREMELY THOROUGH AND EFFICIENT - SO REASSURING - THANK YOU TO ALL CONCERNED

Date of experience: 16 July 2024

As usual today’s customer service on the phone was very accessible (immediate in this case), friendly and helpful. So rare to find this with other businesses.
I hope AJ Bell improves its overseas dealing capabilities, both in terms of markets where clients can deal, e.g. Indonesia, South Korea and Sri Lanka and automation of processes in markets outside the UK non British markets.

Date of experience: 10 July 2024

Just had to call ajbell to assist gaining access to my account, I’d had to change sign on and new password and obviously messed it up, well I’m not the brightest tool in the box. Thanks to Mary for all her help, much obliged to you for yr patience and help.

Date of experience: 11 July 2024

I rang initially to get logged into my account as I was having difficulty in logging in. The customer advisor I spoke to, was very helpful and stayed on the phone while I logged in on their app. Tyron, the advisor, was also able to give me good advice on ways to handle my account which he made easy for me to understand, which gave me a better idea of the process I was enquiring about. Tyron was a credit to the company, being both courteous helpful and efficient with my call. I can't thank him enough.

Date of experience: 10 July 2024

Warm and friendly response, clear and concise instruction to help resolve my request for funds release

Date of experience: 18 July 2024

I’m very grateful to Gregor Smith for being so helpful in setting up my account. His pro-activity and rapid responses to
my queries are much appreciated.

Date of experience: 12 July 2024

Spoke to Katie and she gave me the right advice. I have contacted Ken McCall an IFA who is going to take up this matter.

Date of experience: 18 July 2024

I transferred my SIPP across to AJ Bell a couple of years ago and I’m pleased with its performance and also the service is excellent whether that’s communicating through the app or calling their helpline. I’ve also started two for my children too.

My wife recently transferred hers across too and while the transfer was easy, the Refer a Friend vouchers appeared to have got stuck. After reaching out a lady called Donna Ucar promptly supported us to get the vouchers sent over. Great service and she really went out of her way to help a difficult customer :D

Date of experience: 21 June 2024

Sam was very helpful in sorting out a Bed and ISA transaction to ensure I could ensure my aim was achieved and which I was unable to do on line.

Date of experience: 15 July 2024

As an ex customer, I needed some tax details regarding my SIPP. My call was answered quickly and Mary Grundy dealt with my call. She was on the ball from the word go, knew exactly what I needed and sent it all by email promptly. Mary was super efficient, and has excellent interpersonal skills. A credit to A J Bell. Thanks Mary, you're a star.

Date of experience: 11 July 2024

The response speed to an enquiry from Molly in Customer Services was very impressive, especially when you take into account the size of the company. Great business to deal with so far. Happy customer.

Date of experience: 12 July 2024